Job Description:

The Opportunity
We are working with a leading national property consultancy to appoint an experienced Interim Director of Property Management to provide senior leadership across its commercial property management function.

Based in Birmingham, this is a high-profile interim opportunity for an established property management leader to take responsibility for operational performance, client service delivery and the continued development of a commercial property management portfolio within a well-established consultancy environment.

The successful candidate will bring significant experience of managing commercial property portfolios, leading multidisciplinary teams and building trusted relationships with institutional investors, property owners and occupier clients. You will combine strategic leadership with a hands-on, commercially driven approach, ensuring the business delivers outstanding service, strong financial performance and consistent operational standards.

This role will suit an accomplished property management professional who can make an immediate impact, lead from the front and operate confidently at senior client and board level.

Key Responsibilities

• Leadership and Strategy: Provide strategic direction and leadership to the commercial property management function, ensuring delivery against business objectives and wider consultancy priorities.
• Portfolio Management: Oversee the effective management of a diverse commercial property portfolio, potentially spanning office, retail, industrial and mixed-use assets.
• Client Relationships: Develop and maintain senior-level relationships with key clients, investors, landlords and occupiers, acting as a trusted adviser and ensuring consistently high service standards.
• Commercial Performance: Drive portfolio performance through effective income management, expenditure control, service charge governance, budget management and identification of value-enhancement opportunities.
• Business Development: Support client retention and growth, identify opportunities to expand existing mandates and contribute to new business proposals and pitches.
• Operational Delivery: Review and strengthen property management processes, reporting frameworks and service delivery standards to improve efficiency, consistency and client outcomes.
• Team Leadership: Lead, motivate and develop property management professionals, establishing a high-performance culture and ensuring appropriate resource allocation across the portfolio.
• Financial Management: Oversee budgets, forecasts, management accounts and client reporting, ensuring financial accuracy, transparency and effective cost control.
• Compliance and Risk: Maintain robust governance across the portfolio, ensuring compliance with relevant legislation, health and safety requirements, lease obligations and internal risk management procedures.
• Change and Transformation: Provide stability and leadership during the interim period, delivering immediate priorities while identifying opportunities for longer-term operational improvement.
• Senior Stakeholder Reporting: Provide clear, commercially focused reporting to senior leadership, supporting strategic decision-making and the achievement of business and client objectives.

Candidate Profile
We are seeking a credible and commercially minded property management leader with a strong track record within a professional property consultancy or comparable commercial real estate organisation.

You will ideally demonstrate:

• Previous experience at Director, Associate Director or senior Head of Property Management level within a commercial property environment.
• Extensive knowledge of commercial property management across a varied portfolio, ideally including institutional and investment-grade assets.
• Proven ability to lead sizeable teams, manage competing priorities and deliver consistent operational performance.
• Strong commercial acumen, with a detailed understanding of property finances, service charge management, asset performance and client reporting.
• Experience managing senior client relationships and delivering high levels of client satisfaction and retention.
• A track record of improving operational efficiency, strengthening governance and implementing best practice.
• The ability to identify commercial opportunities, support business development and contribute to the growth of a property consultancy.
• Excellent communication, negotiation and stakeholder management skills.
• The confidence and flexibility to take ownership quickly, make informed decisions and deliver results within an interim assignment.

MRICS status or another relevant professional property qualification would be advantageous.

The Opportunity
This is an excellent opportunity to join a respected national property consultancy in a senior interim capacity, taking ownership of a key commercial property management function and making an immediate contribution to its operational and commercial success.

The role offers the opportunity to influence service delivery, strengthen client relationships, drive portfolio performance and support the continued development of the business during a pivotal period.