Job Description:

Internal Account Manager - Poole - up to £31,000 per annum

Do you get more satisfaction from solving a customer's problem than from chasing a sale?
This Internal Account Manager role pays up to 31,000 plus bonus and based in Poole.
When an order hits a snag, you'll be the one who finds the alternative, brings in the right people and gets it sorted.

As an Internal Account Manager, you will benefit from:

• Monthly profit share bonus, plus an account management scheme linked to pod performance
• A supportive pod structure, working alongside a fellow Internal Account Manager and a Customer Success Manager
• Full product training, with specialist support from experienced colleagues
• Holiday buy-back scheme and company sick pay
• Free onsite parking and free lunch Fridays
• Employee assistance programme and Perks at Work
• Free LinkedIn Learning access, Cycle to Work scheme and regular company socials

As an Internal Account Manager, your responsibilities will include:

• Managing a shared customer inbox and phone line, owning queries through to resolution
• Processing customer orders from receipt to delivery across ERP, CRM and data systems
• Finding alternatives when products are delayed or unavailable, and working with internal experts to get the best outcome
• Coordinating goods in and booking transport to third-party logistics sites within agreed freight allowances
• Preparing shipping and export paperwork
• Reviewing stock and reorder reports, and making recommendations based on customer forecasts

As an Internal Account Manager, your experience will include:

• A background in account management, customer service, coordination or PA work where you owned problems, not just followed scripts
• Strong Excel skills and confidence picking up multiple systems
• Excellent organisation and the ability to juggle several priorities at once
• Confident, professional communication by email, phone and Teams
• Resilience and initiative when plans change
• Experience in supply chain, logistics or export would be useful but isn't essential

If you're after a stable, permanent role where your organisation and problem-solving make a real difference to customers, this Internal Account Manager opportunity could be the one. Apply today with an up-to-date CV or call Sophie at Rubicon for more information.

While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.