Job Description:

IT Analyst

Location: Haverhill
Salary: £40,000 per annum
Job Type: Full-time
Hours: 9:00am – 5:30pm, 36 hours per week
Industry: IT

PureKat Consultancy is recruiting for an experienced IT Analyst to join the IT team at a busy manufacturing site in Haverhill.

Your duties as the IT Analyst will include:

• Administering and maintaining server
• Managing backups
• Supporting Microsoft 365, Active Directory
• Managing application configuration
• Troubleshooting application issues
• Managing incidents, service requests, problems and changes in line with ITIL principles.
• Maintaining SLA performance 
• Maintaining accurate IT asset and configuration records.
• Ensuring incidents and changes are fully documented and appropriately managed.
• Providing a professional and customer-focused IT support service across the site.
• Supporting validated and regulated computer systems throughout their lifecycle.
• Participating in user requirements gathering, risk assessments, validation planning and test execution.
• Maintaining documentation
• Supporting internal and external audits and regulatory inspections
• Ensuring data integrity, system security and compliance requirements are maintained
• Participating in infrastructure upgrades, cloud migrations, cybersecurity initiatives and application deployments
• Assisting with IT budgeting, procurement, licensing and contract renewals.

The ideal candidate will have:

• A Bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline
• Proven experience in IT infrastructure and application support
• Strong experience with Microsoft Windows Server administration
• Experience with Active Directory, Group Policy, Microsoft 365 and Entra ID
• Experience with VMware and/or Hyper-V virtualisation
• Good knowledge of TCP/IP networking, DNS, DHCP, VPN, VLANs and firewall technologies
• Experience with backup, storage and endpoint management solutions
• Experience working within a pharmaceutical, biotechnology, medical device or similarly regulated environment would be highly desirable
• An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous
• Strong understanding of IT service management and ITIL principles
• Excellent analytical and troubleshooting skills
• A proactive approach to problem solving and continuous improvement.

Ideally you will have experience within a similar position. Interviews will take place in Haverhill, Suffolk, following a registration process by PureKat Consultancy Ltd. If we have not responded to your application within 3-5 days, unfortunately you have not been successful on this occasion, but please feel free to contact us for other opportunities. PureKat Consultancy is acting as an Employment Agency for this permanent vacancies and as an Employment business for temporary vacancies