Job Description:

Our outstanding and successful client, a national IT Service Provider who support some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Worcester / Gloucester area and will attend customer sites in the region to health-check customer tech, diagnose and resolve technical issues relating to customers on-site technology, including EPOS, business systems, and back-office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Gloucester (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fuel card provided (full, clean manual UK Licence required to be considered for this role).
Hours:

Hours: Monday to Friday 40hrs / week. Core hours - 09:00 - 17:00 or 12:00 - 20:00 with 30 mins lunch.

Also requires nights, which is 20:00 - 08:00, the nights consist of 7 nights a week, working 1 week in 4, on call out. Additional payment is made for working this shift and if you are called out.

WHAT YOU'LL BE DOING:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

WHAT WE'RE LOOKING FOR:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.

SALARY & BENEFITS:

Salary will be £26,437 plus lots of overtime. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.