Job Description:

IT Infrastructure Manager

Location: Coventry (Hybrid Working Available)
Salary: £55,000 - £65,000
Job Type: Full-time, Permanent

About the Role

Hands-on IT Infrastructure Manager to lead the strategy, design, delivery, and operational management of our IT infrastructure estate. This is a key leadership role responsible for ensuring infrastructure services are secure, resilient, high-performing, and aligned with business objectives.

Based in Coventry, you will oversee the end-to-end management of network, server, storage, virtualisation, cloud, hybrid, and workplace technologies while leading a skilled infrastructure team and managing critical supplier relationships.

This is an exciting opportunity for a proven infrastructure leader who can balance strategic planning with operational excellence and drive continual improvement across a complex and business-critical technology environment.

Key Responsibilities



Infrastructure Strategy & Leadership

• Define and own the infrastructure strategy, roadmap, standards, and operating model.
• Lead and develop the Infrastructure Team, setting clear objectives and performance expectations.
• Ensure the infrastructure function has the skills, resources, and operational coverage required to support business needs.
• Drive service improvement, standardisation, automation, and operational efficiencies.

Infrastructure Operations

• Take overall accountability for infrastructure availability, performance, capacity, resilience, and lifecycle management.
• Oversee the operation of enterprise networks including LAN, WAN, Wi-Fi, SD-WAN, firewalls, and connectivity services.
• Maintain proactive monitoring and alerting capabilities to identify and address risks before service impact occurs.
• Ensure infrastructure documentation, architecture diagrams, configurations, procedures, and knowledge articles remain accurate and current.

Cloud & Hybrid Infrastructure

• Lead the governance, optimisation, and operational management of cloud and hybrid environments.
• Drive cloud adoption and infrastructure modernisation programmes where appropriate.
• Evaluate business requirements and develop practical migration strategies while balancing security, resilience, and cost considerations.
• Ensure cloud services are effectively monitored, secured, and managed.

Security, Risk & Compliance

• Own infrastructure risks, technical debt, vulnerabilities, and remediation plans.
• Ensure patch management, access controls, security hardening, endpoint protection, and vulnerability management activities are completed within agreed timescales.
• Maintain disaster recovery and business continuity capabilities, ensuring regular testing and evidence of recovery readiness.
• Support compliance with ISO standards, Cyber Essentials requirements, and internal governance controls.

Service Management & Delivery

• Lead the response to major infrastructure incidents and ensure effective communication throughout resolution.
• Ensure incidents, changes, service requests, and problems are managed in accordance with ITIL best practices.
• Direct infrastructure projects from design through implementation, testing, acceptance, and operational handover.
• Provide regular reporting on service performance, risks, capacity, and improvement initiatives to senior stakeholders.

Financial & Supplier Management

• Manage infrastructure budgets, forecasting, licensing, contracts, and technology assets.
• Build strong relationships with vendors and service partners, ensuring value for money and high-quality service delivery.
• Support procurement activities and technology investment decisions.

Essential Experience & Knowledge

• Extensive experience leading Infrastructure Operations and Engineering teams.
• Strong background managing enterprise infrastructure services, including networks, servers, storage, virtualisation, cloud, and end-user technologies.
• Experience managing operational performance, budgets, suppliers, risks, and service delivery.
• Strong knowledge of:
  • Cisco Routing & Switching
  • Fortinet Firewalls
  • HP Servers & Storage
  • VMware & Microsoft Hyper-V
  • Microsoft Azure
  • Veeam Backup & Recovery
  • Infrastructure Monitoring Platforms
  • Disaster Recovery and Business Continuity Solutions
• Experience managing public cloud and hybrid infrastructure environments.
• Strong understanding of ITIL-based service management.
• Proven experience delivering infrastructure change and transformation projects.
• Knowledge of infrastructure security, vulnerability management, audit controls, and compliance frameworks.
• Excellent stakeholder management and communication skills.

Personal Attributes

We're looking for someone who is:

• A visible and accountable leader who takes ownership and delivers results.
• Confident managing people, setting standards, and developing capability.
• Calm and decisive when managing major incidents and operational challenges.
• Able to communicate complex technical concepts in clear business language.
• Commercially aware and focused on delivering measurable value.
• Collaborative, approachable, and effective at building strong working relationships.
• Organised, structured, and comfortable balancing strategic and operational priorities.
• Passionate about continual learning, innovation, automation, and service improvement.

Compliance & Standards

You will help ensure adherence to:

• ITIL Framework
• ISO 9001 Quality Management
• ISO 27001 Information Security
• Cyber Essentials & Cyber Essentials Plus
• ISO 14001 Environmental Management and ESG Principles

Benefits

We offer a comprehensive benefits package including:

• Company Share Scheme
• Pension Scheme
• Private Medical Insurance
• Medicash Healthcare Cash Plan
• Financial Planning Support
• Death in Service Cover
• Permanent Total Disability Insurance
• Enhanced Maternity, Paternity and Adoption Pay
• Company Sick Pay
• Hybrid Working
• Professional Development & Training Investment
• Professional Membership Support
• Health Checks
• Wellbeing Training & Support
• Employee Assistance Programme
• Annual Flu Vaccinations
• Eyecare Support
• Generous Annual Leave Allowance

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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