Job Description:

Company: Global Retail Company 

Position: Infrastructure Specialist

Contract: 1-year fixed term contract

Location: London (Hybrid)

Salary: 60,000 – 70,000 GBP + 10% Bonus

Job responsibilities:

1. Retail Store Expansion & Operations

• New Store Delivery: Lead and execute the end-to-end technical infrastructure setup for new store openings, refits, relocations, and brand pop-ups across Europe. This includes configuring and deploying POS hardware, network printers, scanners, mobile tablets, and payment terminals.

• Store Network Connectivity: Deploy and optimize local in-store networks, focusing on stable retail WiFi, localized LAN environments, and secure SD-WAN configurations.

• L2/L3 Incident Resolution: Serve as the final escalation point for in-store technology failures, proactively monitoring uptime and troubleshooting device, data feed, and connectivity drops to minimize commercial downtime.

2. Warehouse Tech Readiness & 3PL Coordination

• Logistics Network Engineering: Act as the primary technical point of contact during third-party logistics (3PL) partner onboarding, warehouse moves, and facility expansions.

• Secure Environment Bridging: Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments.

• RF & Hardware Onboarding: Configure and manage localized warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs.

• Network Security Guardrails: Manage firewall rules, routing rules, and strict IP whitelisting to ensure 3PL integrations align with corporate cybersecurity frameworks.

3. Core Enterprise Infrastructure & SAP Backing

• Network Architecture Management: Oversee and scale EMEA-wide network routing, switching, firewalls, and enterprise identity management systems.

• SAP Technical Prerequisites: Manage critical infrastructure prerequisites that fuel our SAP-centric strategy, including network print routing, RFC endpoints, secure connectivity paths, and POS-to-ERP transaction queues.

• Global Architecture Alignment: Partner closely with global architecture units to ensure European implementations conform to standard global design baselines.

4. Information Security, Governance & Compliance

• Endpoint Protection: Enforce corporate cybersecurity standards across all endpoints using modern Identity Lifecycle mechanisms (Entra ID/Azure AD) and device compliance tools (Microsoft Intune/MDM).

• Threat & Risk Management: Monitor, identify, and remediate environment vulnerabilities. Support penetration testing schedules, deploy Multi-Factor Authentication (MFA), and maintain device encryption policies.

• Data Protection Compliance: Ensure all localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks.

5. Office IT Operations & Service Delivery

• Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows.

• Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow.

• Asset Management & Playbooks: Build and update detailed IT asset registers alongside infrastructure configurations, store deployment playbooks, and standardized troubleshooting runbooks.

Experience

• 10+ years of progressive, hands-on experience in IT Infrastructure, Network Engineering, and Technical Operations roles.

• Sector Background: Documented experience supporting multi-site environments within Retail, Fashion, Logistics/Supply Chain, or Fast-Paced Hospitality brands.

• Store Tech Fluency: Expert understanding of physical retail tech stacks, including modern POS ecosystems, network payment routing, mobile registers, and store-wide coverage WiFi deployment.

• 3PL/Logistics Coordination: Proven success collaborating with external 3PL logistics operators to set up network configurations, firewalls, IP whitelisting, and specialized warehouse devices.

• Modern Device Governance: Mastery of endpoint management through Microsoft Intune / MDM solutions and user access lifecycles inside Entra ID (Azure AD).

• SAP Connectivity Awareness: Direct exposure to managing network prerequisites for SAP integration feeds, document printing routing, and stable system-to-system connections.

• Highly Desirable Certifications: Cisco CCNA, CompTIA Network+, Microsoft 365/Intune certifications, or ITIL foundational framework knowledge.

We regret to inform applicants that only shortlisted candidates will be notified. 

Thank you for understanding.