Job Description:

IT Manager
London

We're exclusively supporting a highly respected London based organisation in the search for a hands on IT Manager to lead their internal technology function.
This is not a role for someone who wants to sit in meetings all day.

It's for an IT Manager who enjoys leading people, owning technology operations and remaining technically involved across a modern Microsoft environment.
You'll manage a small team, take ownership, lead critical technology projects and act as the senior technical escalation point across the business.
If you're someone who still enjoys getting into Microsoft 365, Azure, Intune or Defender whilst leading a team and driving improvements, this is the opportunity you've been looking for.

Key Responsibilities

• Lead, mentor and develop the internal IT team
• Own service delivery, escalations and operational performance
• Drive ITIL best practice, service improvements and user satisfaction
• Manage third-party suppliers, partners and technology vendors
• Support project delivery and business technology initiatives
• Act as the senior escalation point for complex technical issues

Microsoft Cloud & Modern Workplace

• Administer and optimise Microsoft 365
• Manage Azure infrastructure and cloud services
• Own Microsoft Entra ID, identity and access management
• Manage Intune and endpoint security policies
• Administer Microsoft Defender and security tooling
• Support and develop SharePoint Online and Microsoft Teams environments
• Manage Exchange Online and email security policies

Infrastructure & Resilience

• Manage backup, disaster recovery and business continuity processes
• Oversee patching, monitoring and infrastructure lifecycle management
• Support networking, cloud and endpoint technologies
• Ensure systems remain secure, resilient and highly available

Required Experience
We're looking for a well rounded IT Manager who combines technical depth with proven leadership experience.
You should have experience with:

Essential

• Managing internal IT teams
• Microsoft 365 administration
• Microsoft Azure administration
• Microsoft Entra ID
• Microsoft Intune
• Microsoft Defender
• SharePoint Online
• Microsoft Teams
• Exchange Online
• Conditional Access and MFA
• BYOD and remote access security policies
• Microsoft Purview
• Data Loss Prevention (DLP)
• Identity and Access Management
• Service Desk ownership
• IT Operations Management
• ITIL environments
• Supplier and vendor management
• Backup, Disaster Recovery and Business Continuity
• Cyber security governance and security policy management
• Microsoft Copilot Chat
• Microsoft Copilot for Microsoft 365
• Microsoft Fabric
• Power BI
• Power Automate
• Power Apps
• Cyber Essentials / Cyber Essentials Plus

Most importantly, you'll be comfortable managing people and rolling your sleeves up technically when required.
We are especially interested in candidates who have worked within mid-sized organisations where they've worn multiple hats and taken ownership across infrastructure, cloud, cyber security, service delivery and projects.

Package
£65,000 - £75,000 Basic Salary

Plus:

• 25 days holiday + bank holidays
• Enhanced pension scheme
• Life assurance
• Healthcare benefits
• Employee Assistance Programme
• Enhanced family-friendly benefits
• Volunteer day
• Discounts and rewards platform
• Excellent career development opportunities

Location
London

This is a predominantly office-based position with an expectation of 4 days per week onsite.

If you're an experienced IT Manager looking for a role where you can genuinely influence technology, lead a team and remain hands-on across a modern Microsoft environment please apply or contact Claire Thomas