Job Description:

IT Operations Manager

£65,000 DOE

Woking

Are you an experienced IT Operations Manager looking for an opportunity to lead and shape a high-performing IT function? We are seeking a proactive and commercially minded professional to oversee day-to-day IT operations, manage third-party suppliers and ensure the delivery of secure, reliable and efficient technology services across a growing organisation.

This is a varied and hands-on leadership role where you will play a key part in driving operational excellence, improving service delivery and supporting future business growth.

Key Responsibilities:

• Lead the day-to-day management of IT operations, infrastructure and support services.
• Manage external IT support and cyber security partners, ensuring service levels are achieved.
• Lead and develop the internal IT operations team, creating a customer-focused support culture.
• Oversee the maintenance, performance and availability of hardware, software and network infrastructure.
• Build strong relationships with stakeholders across the business, ensuring IT services meet operational needs.
• Manage supplier relationships, budgets and service agreements.
• Support the delivery of IT projects and operational improvements.
• Oversee onboarding processes, equipment lifecycle management and user access.
• Ensure cyber security controls, monitoring and incident management processes remain effective.
• Support data protection activities and ensure compliance with internal policies and governance requirements.
• Identify opportunities for continuous improvement across IT operations and service delivery.

About You:

• Proven experience managing IT operations within a complex business environment.
• Strong knowledge of IT infrastructure, service delivery and supplier management.
• Experience leading and developing IT support or operations teams.
• A solid understanding of cyber security, identity and access management, patching and incident response.
• Knowledge of data protection and operational compliance requirements.
• Excellent organisational and stakeholder management skills.
• A proactive, solutions-focused approach with the ability to prioritise a varied workload.
• Strong communication skills with both technical and non-technical colleagues.

What's on Offer

• A key leadership position with real influence on business operations.
• A varied and rewarding role with opportunities to drive improvements.
• A supportive and collaborative working environment.
• Town centre location.
• Full-time, fully office-based position working a 40-hour week.

If you are passionate about delivering high-quality IT services and enjoy leading teams, we would love to hear from you.