Job Description:

IT Service Desk Engineer – St Neots (PE19) – Permanent – Full Time

• Salary: £26,000 - £30,000 DOE
• 25 days annual leave (inclusive of up to 3 days December shut-down)
• Buy or sell up to 5 days' annual leave
• Two pension schemes to choose from
• Private Medical & Dental Insurance, plus discounts for additional family members
• Life Assurance scheme up to 4 x salary
• Multiple Save schemes
• Electric/Hybrid Car leasing scheme
• Cycle to work scheme
• Retail discounts
• Continuous Professional Development support
• Annual Wellness Allowance

Join our Service Desk team and build your IT career

We're looking for an enthusiastic IT Service Desk Engineer to join our fast-paced IT team based in St Neots. Whether you're looking to build on your existing Service Desk experience or take the next step in your IT career, this is an opportunity to work across a broad range of technologies while supporting both internal colleagues and external customers in highly secure environments.

No two days are the same. You'll be part of a supportive team where you'll develop your technical skills, solve a variety of IT challenges, and play an important role in ensuring our users receive an excellent support experience.

Working in a varied and rewarding support environment

As part of our Service Desk team, you'll provide both 1st and 2nd line support, helping to diagnose and resolve technical issues while ensuring service requests are handled efficiently and within agreed Service Level Agreements.

From troubleshooting Windows environments and monitoring IT systems to managing multiple support requests and working collaboratively with colleagues, you'll gain exposure to a wide range of technologies and continually expand your technical knowledge.

This role is based at our St Neots office, where you'll work closely with an experienced and supportive IT team who are passionate about delivering exceptional customer service and developing the skills of those around them.

How you'll support us

• You'll become a trusted member of the Service Desk team by:
• Providing 1st and 2nd line technical support for internal and external customers.
• Troubleshooting hardware, software and system issues through effective
• Managing multiple support requests while maintaining excellent customer service.
• Building strong working relationships across the business and delivering a positive user experience.
• diagnosis and problem solving.
• Monitoring IT systems and responding proactively to alerts and incidents.

The invaluable experience you'll bring, to help us achieve more

We're expecting that you've worked in an IT support environment before and enjoy providing excellent customer service whilst managing a varied workload.

Essential experience

• Experience supporting Microsoft Windows operating systems.
• Strong customer service and communication skills.
• Analytical approach to troubleshooting and problem solving.
• Ability to prioritise and manage multiple tasks effectively.
• A proactive attitude with a willingness to learn and develop.
• Basic understanding of networking principles.

It would be great if you also have

Previous experience providing 1st or 2nd line Service Desk support.

Experience working within Service Level Agreements (SLAs).

An interest in IT security or supporting secure environments.

Our non-negotiables

Due to the highly secure nature of the projects that you will be involved with, you must be:

• A UK National and eligible to work in the UK.
• Eligible to obtain and maintain UK Government Security Check (SC)-level security clearance.

Who is MASS?

MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With our heritage in defence, we offer robust solutions to sectors where security expertise is essential. We work in partnership with our customers, using skilled technical experts to deliver tailored, agile and resilient solutions that secure advantage and support digital transformation.

Wellbeing is at the heart of our culture, allowing our employees to flourish and achieve their full potential. Our people are important to us, and we take pride in creating a friendly, supportive workplace where everyone is valued. Through our wellbeing programmes, mental health first aiders and comprehensive employee assistance programme, we help our people thrive both personally and professionally.

MASS is an equal opportunities employer. We believe our people are our greatest strength, and we're committed to providing an inclusive environment where everyone has the opportunity to make a meaningful impact.

Apply today to see how working for MASS could work for you!