Job Description:

IT Support Analyst (ERP) - Harrogate, On Site

£30,000-£40,000

A well established and rapidly growing manufacturing client is seeking an ERP & IT Support Analyst to support the day-to-day operation and continuous improvement of business-critical systems across manufacturing, warehousing, and office environments.

Key Responsibilities

• Provide 1st and 2nd line IT support across manufacturing, warehouse, and office teams
• Troubleshoot hardware, software, network, and user-related issues
• Support and maintain ERP, MES, warehouse management, and operational systems
• Assist with ERP upgrades, implementations, and future system developments
• Support shop-floor technology including scanners, printers, and production line systems
• Work closely with production and warehouse teams to minimise operational downtime
• Manage user accounts, permissions, and system access controls
• Coordinate with third-party suppliers and support providers
• Maintain IT documentation, asset registers, and support procedures
• Support IT security, backups, and disaster recovery processes

Required Skills & Experience

• Previous experience within an IT Support or ERP Support role
• Strong ERP systems support experience within manufacturing or warehousing environments
• Experience supporting production, warehouse, or operational technologies
• Good understanding of Windows environments, Microsoft 365, and networking fundamentals
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple priorities within a fast-paced manufacturing environment
• Excellent communication skills with both technical and non-technical users
• Hands-on, proactive approach with a willingness to learn and develop

Desirable Skills

• Experience with ERP platforms
• Manufacturing execution systems (MES) or warehouse systems experience
• Exposure to IT infrastructure and operational technology environments

Package

• Enhanced pension and life insurance
• Gym membership and wellbeing support
• Cycle to work scheme
• Enhanced maternity and paternity benefits
• Free parking and on-site facilities
• Long-term development opportunities within a growing business