Job Description:

IT Support Engineer - 2nd Line - Permanent.
£40k + Benefits Package.
Location: Onsite Monday to Friday during term time - role is shared between 2 Schools - 3 days in Blackheath, London / 2 days in Hampstead, London (expenses covered for travel to Hampstead).
Flexibility to work from home, or reduced hours during the School holiday periods.
Must be eligible to work in the UK.
 
You'll be supporting approximately 850 pupils and over 100 staff across two well-established independent schools using a mix of Microsoft 365, Google Workspace, Windows, MacBooks & iPads.
 
Technical Skills - Experience Required:

• 2nd Line IT Support Engineer / System Administrator.
• Education sector experience is advantageous.
• Microsoft 365 Administration.
• Google Workspace Administration.
• MDM - Intune - iPad & macOS MDM solutions.
• Entra ID.
• Windows 11/10 Administration & Support.
• Support of End User Devices - Windows PCs, Laptops, Desktops, iPads & Tablets.
• Hardware & Software support - installation, configuration & deployment.
• Basic Networking Knowledge - TCP/IP, DNS, VLAN, VPN, SSL & IPSec.
• Wireless Access Points - Exposure to Cisco & Ubiquiti wireless infrastructure is advantageous. More complex networking issues can be escalated to the external MSP.
• Desirable experience - Audio/Visual devices - i.e., Projectors & Interactive Displays etc.
• Desirable experience - Security - Firewall, AV, Web Filters & Security Policies.
• Desirable experience - VoIP Comms & other Telephony support.
• Excellent communication skills.
• Good organisational skills, combined with a proactive approach.

Working Hours:
This is an onsite role. During Term Time, working hours are 8:30am-4:30pm. During School Holidays, working hours are 9:00am-4:30pm, with flexibility to work from home where appropriate.
 
Benefits Package:
Annual Salary Review / 25 days holiday + 8 Bank Holidays / Flexibility During School Closures / Pension / Free Lunches / Training & Career Progression Opportunities.
 
Keywords: 2nd Line IT Support Engineer, IT Support, 2nd Line IT Engineer, 2nd Line IT Support, Office 365, Entra ID, Google Workspace, Google Classroom, MDM, macOS, Intune, Windows 11, Windows 10, Cisco, Ubiquiti, Wi-Fi, Wireless Access Points, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 2nd Line Support Engineer, IT Engineer, South East London, North West London, London, Permanent. T6/MN/(phone number removed).