Job Description:

IT Support Engineer - Preston 

We are looking for an experienced and proactive IT Support Engineer to join our IT team. This is a hands-on role supporting users, infrastructure, cybersecurity, and day-to-day IT operations across a diverse technology environment.

Key Responsibilities

• Provide end-user support via phone, email, portal, and ITSM ticketing systems.
• Manage Joiners, Movers, and Leavers processes.
• Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
• Manage Active Directory, Group Policy, DNS, and DHCP.
• Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi.
• Monitor and support servers, storage, backups, and virtual environments.
• Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
• Support ITIL service desk processes, change management, and major incident management.

Essential Skills & Experience

• Microsoft 365 and Entra ID administration.
• Intune MDM and Conditional Access fundamentals.
• Active Directory, GPO, DNS, and DHCP.
• Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi).
• Endpoint security, antivirus management, and EDR concepts.
• Excellent troubleshooting and customer service skills.
• Experience working within a structured IT support environment.

Technologies

Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge, HP ProLiant, NetApp, Palo Alto, SonicWall, Check Point, UniFi, Aruba, Veeam, Bitdefender, PRTG, SQL Server, MySQL, IIS, Apache, WSUS, and related technologies.

Desirable

• ITIL Foundation.
• Microsoft certifications.
• VMware experience.
• Exposure to cybersecurity, SIEM, and MDR solutions.

This is an excellent opportunity for a motivated IT professional looking to broaden their experience across infrastructure, cloud services, networking, and security in a dynamic environment.

IT Support Engineer - Preston