Job Description:

1st Line Support Engineer

📍 Location: Burnley | 💼 Full-Time | 💰 £25,000-£30,000 + Benefits

Kickstart Your IT Career in a High-Growth Tech Environment

Are you early in your IT career and looking for a role where you can learn fast, gain hands-on experience, and build a strong technical foundation?

We're hiring a 1st Line Support Engineer to join a collaborative and fast-paced support team. This is an ideal opportunity for someone with strong fundamentals, curiosity, and great communication skills who wants to grow into a 2nd Line or specialist role over time.

What You'll Be Doing

• Acting as the first point of contact for IT support queries (remote & onsite)
• Troubleshooting issues across hardware, software, and user accounts
• Supporting Windows environments, Office 365, and basic networking issues
• Logging and managing tickets through to resolution
• Escalating more complex issues to senior engineers
• Delivering excellent customer service and user communication

What We're Looking For

• Some experience in an IT support role, internship, or helpdesk environment
• Understanding of:
  • Windows OS
  • Active Directory / user management
  • Microsoft 365 (Outlook, Teams, etc.)
• Strong problem-solving skills and willingness to learn
• Clear communication and a customer-first mindset
• A proactive attitude-someone who asks questions and takes ownership

Desirable (Not Essential)

• IT certifications (e.g. CompTIA A+, Network+)
• Exposure to ticketing systems
• Basic networking knowledge (DNS, DHCP, TCP/IP)

What's in It for You

• Structured training and clear progression path
• Supportive team environment with mentoring
• Exposure to a wide range of technologie

Why Apply?

This isn't just another helpdesk role - you'll be joining a team that invests in early-career talent and gives you the tools to grow quickly.

Apply Now

If you're ready to take the next step in your IT career, apply today with your CV.