Job Description:

What’s in it for you

• Exposure to global IT operations across multiple locations
• Hands-on experience with Microsoft 365, cloud tech and security initiatives
• Opportunity to work on projects and service improvements, not just support tickets
• A role with autonomy, variety and real impact
• Clear progression into senior support or engineering roles

What you’ll be doing

• Delivering 1st and 2nd line support to users (remote and occasional on-site)
• Troubleshooting hardware, software, networking and M365 issues
• Managing user access, onboarding/offboarding and MFA (Azure AD / Entra ID)
• Supporting endpoint management (Intune)
• Handling IT equipment lifecycle (setup, deployment, maintenance)
• Working with partners on incident resolution and escalations
• Contributing to IT projects, upgrades and improvements
• Maintaining documentation and identifying ways to improve services

Must-haves

• 1–3 years in IT support / service desk / MSP
• Strong knowledge of Microsoft 365
• Experience with Windows and Apple devices
• Understanding of Azure AD / Entra ID
• Strong problem-solving and communication skills
• Able to manage workload, take ownership and work independently

Nice to have

• Experience with Intune or endpoint management tools
• Awareness of ITIL practices
• Basic cybersecurity knowledge
• Experience in a multi-site or global environment
• Involvement in IT projects or improvements