Job Description:

Arcas is partnered with an organisation that’s investing in strengthening its internal IT function. They’re looking for a Level 1 End User Support Engineer who enjoys being the first point of contact, keeping systems running smoothly, and supporting a hybrid environment across on‑prem and cloud.

This is a role for someone who wants ownership, structure, and the chance to build strong fundamentals across infrastructure, Microsoft 365, and device management.

What you’ll be doing

• First‑line support across desktops, laptops, mobile devices, printers, and peripherals
• Hardware, software, and basic network connectivity issues
• Supporting Windows and/or macOS plus common business applications
• Password resets, access issues, and basic security guidance
• Keeping an eye on on‑prem and cloud servers for performance and availability
• User accounts, permissions, services, and escalating when needed
• Supporting a mix of on‑prem systems and cloud platforms
• Assisting with M365, Active Directory, Azure AD/Entra ID
• Logging incidents, requests, and resolutions accurately

What they’re looking for

• Someone with solid first‑line experience who wants to grow
• Confident supporting Windows devices (macOS a bonus)
• Comfortable troubleshooting hardware, software, and basic networking
• Familiar with Microsoft 365, Active Directory, or Azure AD/Entra ID
• A calm, user‑focused communicator who enjoys solving problems
• Someone who takes pride in clean documentation and structured processes

Interested? Send your CV to Andy Dale at Arcas Technology.