Job Description:

IT Support Engineer | Aldershot / Farnborough & Surrounding Region | £32,000–£35,000 DOE

Take your IT career to the next level

Are you an experienced IT Support Engineer ready for a role where no two days are the same?

Join a well-established and friendly Managed Service Provider (MSP) and gain the opportunity to support a diverse range of clients across the Aldershot, Farnborough and wider Hampshire region.

This is more than just keeping systems running. You’ll be trusted to troubleshoot, improve and manage IT infrastructures across multiple organisations, giving you the chance to rapidly broaden your technical experience and develop your career.

If you’ve built your experience supporting a single organisation and are ready for your next challenge, this could be the perfect opportunity to step into a more varied and rewarding environment.

The Role

As an IT Support Engineer, you’ll work across a variety of client environments, providing reliable technical support while helping to improve their IT infrastructure.

You’ll need to be a calm, logical problem solver who enjoys getting stuck into challenges, finding practical solutions and delivering a high-quality service.

Your responsibilities will include:

• Supporting and managing Windows-based IT infrastructures
• Providing technical support across PCs, networks, switches and servers
• Supporting Microsoft 365 and modern workplace services
• Troubleshooting technical issues and implementing effective solutions
• Delivering infrastructure changes and projects
• Managing projects, risks and stakeholder expectations
• Working directly with clients and building trusted relationships
• Applying best-practice solutions across different IT environments
• Working independently while knowing when to draw on the wider team

What You’ll Bring

We’re looking for someone with at least 3 years’ experience managing, operating and changing IT infrastructures, ideally within organisations supporting around 25–500 users.

You’ll also need:

• Strong communication and interpersonal skills
• A logical and structured approach to problem solving
• Excellent organisation and time-management skills
• The ability to prioritise and work under your own initiative
• Experience managing projects and communicating with stakeholders
• Experience with Microsoft 365 and modern workplace technologies
• Proven experience supporting Windows-based networks
• A full UK driving licence

Your Technical Experience

• Microsoft Windows Server and Workstations
• Microsoft 365
• Virtualisation
• LAN/WAN, Wi-Fi and broadband networking
• Backup platforms
• Working within an IT support company or MSP environment
• Microsoft, Citrix, Sophos, Cisco or Veeam technologies
• Relevant qualifications such as CompTIA, Microsoft/vendor certifications or a successful IT apprenticeship would also be welcomed.

Why Join?

This is an excellent opportunity to expand your technical experience, work with a wide variety of businesses and accelerate your career within an established MSP.

You’ll enjoy:

• £32,000–£35,000 salary, depending on experience
• 28 days’ annual leave, inclusive of bank holidays
• Friendly and supportive working environment
• Varied and interesting technical challenges
• A mixture of office, home and client-site working
• Excellent opportunity for professional and technical development

What’s Next?

If you’re an experienced IT Support Engineer looking for greater variety, responsibility and the chance to take your career forward, we’d love to hear from you. APPLY NOW for immediate consideration.