Job Description:

IT Support Technician

• £28-32k plus competitive benefits
• Must have full clean licence
• Liverpool (with North West  sites visits)
  Full-Time, Permanent-9am-5.30pm
   

Why This Company

A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day.

Most of their customers are local, many of whom they have  supported for over two decades, and they see them as part of their organisation. They treat them the same way.

The  team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue  you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact.

If you’re looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it.

What You’ll Be Doing

This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite  and office-based in Liverpool, and the rest will involve  on-site visits.

You’ll work alongside our experienced network engineers, helping to keep customers’ systems running smoothly and securely:

Daily Responsibilities

• Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits
• Troubleshoot hardware, software, and network issues
• Dealing with live tickets across laptops, printers, Microsoft  365 & VPNS
• Manage user accounts, permissions, and security within Microsoft 365
• Support customers with general IT queries and problem-solving
• Maintain accurate documentation for all client environments

Project Work You’ll Be Involved In

• Setting up and configuring laptops, desktops, and other hardware
• Installing routers, switches, firewalls, and wireless systems
• Network installations
• Assisting with office moves, server upgrades, and wider infrastructure projects

This role gives you experience across all areas of IT  security, infrastructure, installations, cloud, and networking,

What We’re Looking For

• Previous 1st/2nd & 3rd  line support experience, ideally within an MSP
• Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN)
• A confident communicator who enjoys helping people
• Someone organised, proactive, and clam under pressure
• Full UK driving licence (essential)

Most importantly, we’re looking for someone who wants to be part of a supportive team, not just a number.

What You’ll Get from Us

• Long-term job security with a stable 25+ year business
• A friendly, knowledgeable team who will help you develop
• A team culture built on trust, respect, and collaboration
• A place where you genuinely matter and your work is appreciated
• Competitive salary plus private medical insurance
• Progression and support to grow

Sound Like a Good Fit?

If you want to join a supportive, experienced IT team where you’ll grow your skills and help keep customers’ businesses running, we’d love to hear from you.

A note from us

We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.