Job Description:

IT Systems Engineer - Cloud, Datacentre & Cloud Applications
Location: London, City (off-site datacentre access required)
Salary: £60,000pa to £65,000pa + Benefits
Reporting to: IT Infrastructure Manager

Role Overview:

The IT Systems Engineer will play a key role in supporting and improving cloud, datacentre and enterprise systems across a fast-moving technology environment. This role will act as a senior escalation point within the support function, working closely with internal teams, vendors and project stakeholders to ensure high availability, security and performance of core IT services.

PLEASE NOTE: Additional Requirements:

• Candidates "MUST HAVE" relevant experience working in a Cloud Datacentre Environment

• Candidates MUST HAVE relevant & up to date Technical Industry Accreditations
• Microsoft certifications (M365, Endpoint, Security, Azure)
• Linux and networking certifications (e.g. MCSE, Linux, CCNA).
• Candidates MUST BE London-based or within reasonable travel distance due to the requirement to access datacentres, on-call rota including out‑of‑hours call‑outs for critical infrastructure incidents.

Key Accountabilities: Cloud and Datacentre Infrastructure & Cloud and Datacentre Applications

Key Responsibilities:

• Provide 3rd line support across Microsoft 365, Azure, AvePoint and third‑party cloud platforms (e.g. VoIP, CRM).
• Support and administer on‑prem and cloud infrastructure including Linux (RedHat and variants), Windows Server, VMware virtualisation, Veeam Backup & Replication and SAN technologies (Fibre/iSCSI).
• Respond to, investigate and remediate incidents identified through security and monitoring platforms (e.g. M365 XDR, MDR/SIEM tooling).
• Own incidents through their full lifecycle, ensuring SLA compliance and clear stakeholder communication.
• Work closely with 1st/2nd Line teams, providing escalation support and technical guidance.
• Identify root causes of recurring issues and propose system improvements, raising RFCs where required.
• Support project delivery and platform development initiatives.
• Maintain accurate system documentation, asset registers and inventory records.

Skills, Experience & Qualifications

Essential:

• Strong experience in supporting enterprise IT infrastructure in a 3rd line or senior support capacity.
• Microsoft 365 and Azure administration experience.
• Solid knowledge of networking, security principles and ITIL-based service delivery.
• Strong troubleshooting, documentation and stakeholder communication skills.
• A proactive, adaptable team player comfortable working across a broad technical estate.

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