Job Description:

IT & Business Systems Manager
Wolverhampton
£35,000 - £45,000 DOE
8am-5pm Monday to Friday, On-Site

Are you the person everyone turns to when the systems go down, a user can't log in, or the ERP system decides it doesn't want to cooperate?

We're recruiting on behalf of a successful and growing business for an IT & Business Systems Manager. This is an excellent opportunity for someone who enjoys variety, autonomy and being the go-to IT person within an SME environment.

This is a hands-on role where you'll take ownership of the company's IT infrastructure, support users across the business and ensure critical systems continue to operate efficiently as the organisation grows.

What you'll be doing

• Acting as the primary IT contact for the business
• Supporting and maintaining the company's ERP system (Orderwise)
• Troubleshooting hardware, software, network and Windows-related issues
• Managing Microsoft 365, user accounts and permissions
• Supporting approximately 20 office-based users
• Identifying opportunities to improve systems, processes and efficiencies
• Ensuring IT systems remain secure, reliable and fit for purpose
• Assisting with business systems upgrades, implementations and ongoing improvements

What we're looking for

• Previous experience managing or taking ownership of IT within an SME environment
• Strong Microsoft 365 administration experience
• Good understanding of Windows operating systems, networking and general IT infrastructure
• Experience supporting ERP or business management systems
• Ability to troubleshoot issues independently and manage multiple priorities
• Excellent communication skills with a proactive and customer-focused approach

Desirable

• Experience with Orderwise ERP
• Experience supporting ERP platforms such as SAP, Oracle, Dynamics, Sage or similar systems
• Knowledge of IT security best practices and business continuity planning