Job Description:

Our client is a well-established food and drink manufacturer in North Yorkshire. As the business continues to grow and invest in its technology and network infrastructure, they are looking for a motivated Junior IT & Networking Technician to join their team and provide essential technical support across the organisation.

Role Overview

The Junior IT & Networking Technician will support the company’s day-to-day IT systems and network infrastructure, helping to keep hardware, software, connectivity, and user services operating effectively across production, warehouse, and office environments. This junior role offers structured training and hands-on experience, making it an excellent opportunity for someone looking to begin or develop a career in IT and networking within a fast-paced manufacturing business.

Key duties (Training to be provided)

• Provide first-line technical support to users across the business, escalating more complex issues where appropriate.
• Help diagnose and resolve hardware, software, connectivity, and basic network issues.
• Install, configure, and maintain PCs, laptops, printers, mobile devices, and network-connected equipment.
• Assist with user account management, password resets, access permissions, and new-starter setup.
• Support Microsoft 365 applications, cloud-based services, and collaboration tools.
• Monitor IT systems and network performance, reporting potential issues to senior IT staff.
• Support the setup and basic troubleshooting of switches, routers, wireless access points, cabling, and network connections.
• Assist with software deployments, updates, patch management, and routine system maintenance.
• Maintain accurate documentation for IT assets, network equipment, support tickets, and system procedures.
• Support cyber security initiatives and follow company policies for safe and secure use of IT systems.

Required Skills & Qualities

• A strong interest in IT, networking, and technology, with a willingness to build practical skills.
• Basic understanding of computer hardware, operating systems, and network concepts would be beneficial, but full training will be provided.
• Good problem-solving skills and a logical approach to troubleshooting.
• Clear communication and customer service skills, with the confidence to support users at different levels.
• Ability to prioritise tasks, follow instructions, and manage workloads effectively.
• Good attention to detail, organisation, and record-keeping.
• A collaborative attitude, readiness to learn from senior colleagues, and commitment to developing within a junior IT and networking role.