Job Description:

Location: Stevenage (Hybrid, 3 days onsite)

We're looking for a Junior Service Desk Analyst to join a growing technology business in Stevenage. This is a fantastic opportunity for someone looking to build a career in IT, with exposure to modern technologies, AI tools, and a supportive team environment.

As the first point of contact for clients, you'll provide technical support, troubleshoot issues, manage support tickets, and work closely with Development and Service teams to deliver an excellent customer experience.

• Act as the first point of contact for client support requests.
• Log, manage, and update support tickets.
• Troubleshoot technical issues and resolve where possible.
• Escalate complex issues to 2nd/3rd line support teams.
• Use internal AI tools and knowledge bases to assist with problem solving.
• Maintain accurate ticket notes and documentation.
• Ensure service levels and response times are met.

• Strong communication and customer service skills.
• A genuine interest in IT and technology.
• Ability to prioritise workload and multitask.
• High attention to detail.
• Experience using Microsoft Office and Windows.
• Previous customer service, helpdesk, or technical support experience would be advantageous.

Nice to have:

• A Levels, BTEC, or equivalent in a technical subject.
• Degree in IT, Computer Science, or a related field.

This is an excellent opportunity to join a collaborative team where you'll receive training, develop your technical skills, and build a long-term career in technology.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.