Job Description:

An exciting opportunity for a Key Account Manager to manage key customer relationships and support effective business operations within a technical engineering and manufacturing environment.

Working closely with customers and internal teams, you will oversee customer orders, coordinate delivery commitments and ensure a high level of service throughout the customer journey. You will play an important role in improving customer satisfaction, resolving issues and identifying opportunities to strengthen relationships and support business growth.

Key Responsibilities

• Manage relationships with key customers, acting as their main point of contact for day-to-day operational queries and updates.

• Oversee customer orders, forecasts and delivery schedules, ensuring commitments are aligned and communicated effectively.

• Work closely with internal teams, including Sales, Operations and Supply Chain, to coordinate order fulfilment and resolve issues.

• Monitor customer performance, delivery targets and outstanding orders, taking proactive steps to address risks and delays.

• Support the preparation and management of customer quotations, pricing information and contractual requirements.

• Maintain accurate customer records, forecasts and order information across relevant business systems.

• Lead and support customer review meetings, tracking performance against agreed targets and coordinating actions where improvements are needed.

• Build strong customer relationships, identifying opportunities to improve service, develop existing accounts and support future business growth.

• Contribute to continuous improvement initiatives, helping to enhance internal processes and the overall customer experience.

Skills and Experience

• Experience in customer account management, customer service, sales operations or order management.

• Experience working within an engineering, manufacturing, aerospace or defence environment would be advantageous.

• Strong communication and relationship-building skills, with the ability to work effectively with customers and internal stakeholders.

• Good organisational skills, with the ability to manage multiple priorities and meet deadlines.

• Strong attention to detail and numerical accuracy.

• Experience using Microsoft Office and business systems such as CRM, ERP or MRP.

• A proactive approach to problem-solving, with the confidence to identify issues and drive them through to resolution.

• Commercial awareness and an interest in developing customer relationships and supporting business growth

Please note candidates will need to be eligible for Security clearance.