Job Description:

Lead IT Business Analyst – Shape the Future of Housing Services

Are you an experienced Business Analyst looking to make a real impact? Join Peabody and play a leading role in our Peabody on Point transformation programme, helping deliver and enhance Microsoft Dynamics 365 CRM to improve services for residents and colleagues.

This is a high-profile opportunity to influence strategic change, shape future ways of working and help create a more connected, efficient and resident-focused organisation.

What you'll do

• Lead business analysis activities across our Dynamics 365 CRM transformation programme.
• Work with stakeholders to understand business needs, redesign processes and improve resident journeys.
• Facilitate workshops, gather requirements and define future operating models.
• Collaborate with Product Owners, Architects, Developers and delivery partners to implement effective solutions.
• Support data migration, integration, testing and benefits realisation activities.
• Mentor and develop Business Analysts, promoting best practice and continuous improvement.

What you'll need

• Significant experience leading business analysis within large-scale transformation programmes.
• Strong experience delivering Microsoft Dynamics 365 CRM solutions and a solid understanding of Dynamics 365 Customer Engagement.
• Excellent requirements gathering, process improvement and stakeholder management skills.
• Experience working in Agile environments and producing user stories and acceptance criteria.
• Experience supporting integrations, testing, data migration and change adoption.
• Proven ability to influence senior stakeholders and lead a team of Business Analysts.

Desirable

• Housing Association or Social Housing experience.
• Understanding of housing services, regulation and consumer standards.
• Business Analysis or Agile qualifications.
• Experience integrating Dynamics 365 with housing management systems and digital services.

Why Join Peabody?

Our values guide everything we do: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises and Pull Together.

We offer:

• Up to 30 days annual leave plus bank holidays.
• Two paid volunteering days each year.
• Flexible benefits and employee discounts.
• Life assurance at 4x salary.
• Up to 10% pension contribution.
• Professional development and career progression opportunities.

Please read before applying

This is a highly influential role supporting one of Peabody's most significant transformation programmes. You'll work with senior stakeholders, operational teams and delivery partners to shape the future of resident services through Microsoft Dynamics 365 CRM.

Peabody does not provide sponsorship as a licensed UK employer.

Assessment Process

• First-stage interview (assessment and competency-based): Monday 7 September 2026 at Westminster Bridge Road.
• Second-stage interview: Week commencing 14 September 2026.

If you'd like to be part of Peabody's transformation journey, we'd love to hear from you.

We reserve the right to close this advert early if sufficient applications are received.