Job Description:

LiveSmart Manager

• Rate of pay: £19 per hour PAYE
• Location: Burgess Hill, RH15
• Job Type: Contract (1-month rolling)

We are seeking a LiveSmart Manager to ensure the safety, security, and operational efficiency of residential properties. This role is ideal for someone with a strong background in facilities management and a commitment to providing excellent customer service.

Day-to-day of the role:

• Act as a key-holder, ensuring the security of communal areas and facilities.
• Serve as the first point of contact for residents, contractors, and visitors, managing access to the building.
• Coordinate with contractors for repairs, maintenance, and servicing of communal areas and equipment.
• Manage utility company access for essential maintenance and servicing.
• Oversee the operation and maintenance of laundry facilities and other communal areas.
• Address and facilitate the resolution of complaints related to communal areas and facilities.
• Supervise cleaning staff to maintain property conditions and ensure a welcoming environment.
• Advise tenants on rent account management and arrears.
• Conduct regular inspections to identify and address repair, maintenance, and security issues.
• Perform water testing and emergency equipment checks in communal areas in accordance with health and safety standards.
• Manage access for fire risk assessment actions and coordinate with contractors as necessary.
• Perform health and safety inspections and maintain records in line with service standards.
• Monitor and report accidents, incidents, and near misses, ensuring compliance with health and safety policies.

Required Skills & Qualifications:

• Proven experience in facilities management.
• Strong customer service skills and the ability to engage effectively with diverse groups.
• Self-motivated with excellent organizational skills and the ability to prioritize tasks.
• Effective communication skills, both oral and written.
• Experience working with older people or in a service-based role is advantageous.
• Good understanding of diversity and equality issues.
• Knowledge of data protection and confidentiality requirements.
• Proficient in IT (Microsoft Word, Excel, Outlook, and in-house systems).
• Understanding of the housing/building management sector and health and safety management.
• Flexibility to cover out of hours emergencies and travel to alternative sites as required.
• Valid driver's license and access to a vehicle for work purposes.

To apply for the LiveSmart Manager position, please submit your CV detailing your relevant experience.