Job Description:

Local Housing Officer (Temporary)

• Location: Clapham Park, London
• Rate of pay: £22.65 PAYE or £29.78 Umbrella per hour
• Contract: Temporary until October 2026 (possible extension)
• Working Pattern: Hybrid, 2-3 days office/site based
• Patch: Lambeth, Southwark, Lewisham & Clapham Park West

The Role

We are looking for an experienced Local Housing Officer to deliver excellent housing services across a mixed portfolio of rented, shared ownership and leasehold homes.

You'll be the main point of contact for residents, managing tenancy issues, anti-social behaviour cases, estate services and customer enquiries while working closely with local authorities, contractors and community partners.

Key Responsibilities

• Manage a housing patch and build positive relationships with residents.
• Handle tenancy matters including mutual exchanges, successions and assignments.
• Investigate and manage anti-social behaviour and tenancy breaches.
• Carry out estate inspections and monitor contractor performance.
• Resolve complaints and support vulnerable residents.
• Manage service charge queries and tenancy-related issues.
• Conduct property viewings, tenancy sign-ups and settling-in visits.
• Support rent arrears management through resident engagement and referrals.
• Work with local stakeholders, councillors and community groups to improve neighbourhoods.

About You

• Previous housing management experience within social housing.
• Knowledge of tenancy management, ASB and housing legislation.
• Experience working with leasehold and shared ownership customers.
• Strong customer service, communication and problem-solving skills.
• Able to manage a varied workload and work independently.
• Good IT and report-writing skills.
• Full driving licence and willingness to travel across the patch.

Additional Information

• Hybrid working with 2-3 days in the office/community.
• Basic DBS check required.
• Driving licence and business insurance required.
• Temporary contract until October 2026 with potential to extend.

To apply for the Local Housing Officer position, please submit your CV detailing your relevant experience.