Job Description:

Logistics & Installations Coordinator

Salary: £35-£40k

Location: Leamington Spa

Hours: Standard 40 hours per week, flexible working – Overtime at Time and One Half

Status: Permanent

Role Summary

Take day-to-day ownership of customer installations and dispatch, coordinating customers, fitters, carriers and the warehouse to ensure work is completed efficiently, on time and within expected costs.

Key Responsibilities

• Plan and coordinate installations, including dates, site access, customer requirements, fitter information and costs.
• Maintain visibility of outstanding orders and fitter schedules, anticipating problems before they become urgent.
• Plan efficient routes and combine deliveries/installations where practical.
• Act as the main contact for customers and fitters, resolving issues calmly and resourcefully.
• Book pallet and parcel deliveries and produce invoices, dispatch notes and labels using Sage 50 and carrier portals.
• Work closely with the warehouse, including Goods In, to ensure products are ready for dispatch/installation.
• Make day-to-day supplier and cost decisions within agreed authority levels.
• Provide occasional warehouse support during quieter periods, including picking, packing and simple assembly.
• Ideally undertake occasional 6am starts to meet fitters, with a corresponding early finish.

About You

• Previous office-based dispatch/logistics experience.
• Experienced dealing with customers, carriers and delivery paperwork.
• Highly organised, conscientious and detail focused.
• Excellent communicator who builds strong working relationships.
• Proactive, practical and commercially aware.
• Resourceful and solutions-focused when plans change or problems arise.
• Comfortable taking ownership while working within a supportive team.
• Competent with Excel and general IT. Sage 50 experience desirable.
• Practical aptitude and willingness to understand products, tools and installations.

Success

• High customer satisfaction, measured through established customer feedback and ISO quality processes.
• Excellent working relationships with customers, colleagues, fitters and suppliers.
• Operational and financial KPIs achieved, including timescales and delivery/installation costs.

Benefits

20 days' holiday + bank holidays.

Extra 2 days after two years' service.

Company bonus scheme and regular salary reviews.

Workplace pension.

Flexible hours.

Free onsite parking.

Work mobile and workwear provided.

Training and development, with potential forklift training.

Occasional opportunities to visit installation sites.

Free hot drinks, biscuits and occasional celebration lunches.

Supportive, family-owned business with fewer than 20 employees.

The Client:

Hospitality Design and Build

Small team. High ownership. Strong support, Values and Ethics!