Job Description:

Our Social Housing client is looking for a proactive Maintenance Assistant to join their Repairs & Maintenance Team and support the delivery of a high‑quality, customer‑focused service for tenants and factored owners.

About the Role

As a member of the Repairs and Maintenance Team, you’ll assist with repairs enquiries, ensuring customers are kept informed and that contractors deliver work to agreed standards and timescales. You’ll support the administration of repairs, voids and compliance, while helping maintain strong contractor performance and value for money.

Key Responsibilities

• Provide excellent customer service, handling calls, emails and enquiries from tenants, owners and contractors.
• Raise and manage repairs work orders, ensuring compliance with contractual timescales.
• Monitor contractor performance, challenge delays, and support KPI reporting.
• Process void property administration and support the delivery of reactive repairs, landscaping and cyclical services.
• Carry out invoice checking and matching, and support the wider Property Services Team with admin tasks.
• Arrange pre and post inspections and undertake customer satisfaction surveys.
• Assist with contract meetings, minute‑taking and data management.
• Support the handling of complaints where required.
• Liaise with tenants, owners and community groups to keep them informed about repairs and property services.
• Contribute to policy and procedure development and participate in training, team meetings and continuous improvement activities.

The successful candidate will display strong customer service skills and the ability to communicate clearly and professionally.  You will have experience in repairs, maintenance or property services within housing (desirable). A confidence in managing contractor relationships and monitoring performance is also expected.  Finally you will have good organisational skills with the ability to prioritise a busy workload.

The position is a long-term contract, up to 6 months and will offer possible hybrid working opportunities.  The position is excellent for anybody wishing to progress their career in Social Housing.  If you wish more information on the role, please don’t hesitate to contact me.