Job Description:

As a Maintenance Operative, you will play a vital role in maintaining the quality and safety of our resident buildings, ensuring a comfortable and secure living environment for our residents.

In this role, you'll take on a variety of responsibilities, including:

• Reactive Maintenance
• Scheduled Maintenance
• General upkeep

You will collaborate closely with the customer support team to ensure residents have a pleasant experience, by delivering excellent customer service.

• Day-to-day management of reactive and preventative maintenance.
• Identifying and rectifying resident maintenance issues, e.g. unblocking sinks and showers, 'making good' damaged paintwork.
• Ensuring a secure, comfortable, and safe environment. Taking pride in the appearance of the property.
• Carrying out checks and building walks, logging all observations on a company iPad.
• Inspecting the risers, communal areas, the powerhouse, and the plant room.

• Working with colleagues from the Customer and Night Teams to achieve the best results and solutions for residents, 24/7.
• Respectful of people's privacy and personal information - full training on all aspects of GDPR is provided.
• Providing excellent customer service.
• Learning about the different processes used to keep residents and colleagues safe.

• Working with the Maintenance Manager/Supervisor to ensure maintenance records and property documentation files are accurate and up to date.
• Joining in and speaking up, making a constructive contribution at monthly team meetings.
• Supporting the onboarding of new colleagues into the team, answering questions and sharing knowledge.
• Carrying out specific training to help develop new skills, including full training on bespoke IT resident reporting systems and processes.
• Dealing with issues or incidents and calling the emergency services when needed.
• Assisting on-site contractors to ensure completion of work and maintenance of health and safety procedures.
• Understanding the importance of Health & Safety and Fire Safety in all that you do, and reporting anything that is not safe.

Warm and Welcoming - Understands that excellent maintenance is also great customer service - ensuring residents feel safe, comfortable, and cared for.

Friendly and Engaging Communicator - You love meeting new people, making them feel at home, and ensuring they have a positive experience.

A Great Listener - You're patient, empathetic, and attentive to the needs and concerns of others.

Caring with a Positive Attitude - You bring a can-do mindset and a genuine desire to help those around you.

Resident-Focused - You take pride in helping residents settle in and enjoy their time with us, always going the extra mile to improve their experience.

Solution-Oriented - You have good common sense and identify and resolve issues quickly and efficiently.

Calm Under Pressure - You stay composed and professional even when things get busy or unexpected issues arise.

Handy Person - You have experience with painting and decorating along with fixing minor repairs.

• Salary up to £35,105 per year.
• Working hours: 37.5 hours per week / 7.5 hours per day, 5 days over 7, including bank holidays and weekends. Rota'd between 7:30-20:00.
• Uniform provided.
• An enhanced DBS check will be required, as the role involves providing living accommodation for residents under 18, in line with safeguarding commitments.

• 28 days annual leave
• Travel to work loan
• Recruitment bounty
• Cycle to work loan
• Company pension contributions: 7%
• Eyecare vouchers
• Life assurance
• Social events
• Annual opinion survey
• Access to discounted retailers
• Employee Assistance Programme
• Long service awards
• Training & development
• Discounted gym membership
• Health & wellbeing programme
• Discretionary annual bonus for managerial roles