Job Description:

GMP Recruitment Agency Limited are proud to be partnered with the UK’s leading independent Manufacture who are based in Pershore

We’re looking for a Mechanical & Electrical Field Service Engineer to join our growing team and play a key role in supporting customers across the full lifecycle of our equipment.

This is a varied, hands-on role combining workshop-based engineering with customer site support. You’ll be involved in everything from machine assembly and installation through to commissioning, fault finding, preventative maintenance and customer training.

You’ll work directly with customers across the UK and internationally, helping them get the best possible performance, reliability and uptime from their equipment.

If you enjoy solving problems, working with a wide range of mechanical and electrical systems, and having the freedom to work independently, this could be an excellent opportunity to develop your career within a growing international business.

What You’ll Be Doing Field Service & Customer Support

• Install, commission and validate new machinery at customer sites.
• Carry out planned preventative maintenance and servicing.
• Diagnose and repair mechanical, electrical, pneumatic and control system faults.
• Investigate machine performance issues and identify practical, effective solutions.
• Provide operator and maintenance training to customer teams.
• Carry out Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT) and customer demonstrations.
• Complete clear and accurate service reports following customer visits.
• Build strong relationships with customers and provide a professional, knowledgeable service.
• Help customers maximise machine performance, reliability and uptime.
• Provide on-site support across the UK, with opportunities for international travel to support our global customer base.

Technical SupportProvide

remote technical support via telephone, email and remote access software.

• Work closely with the Service Department to resolve customer issues quickly and effectively.
• Identify and escalate opportunities for design, software or product improvements.
• Support the planning and preparation of installations and commissioning activities before visiting customers.

Machine Assembly & Production

• Mechanical assembly of pharmaceutical packaging equipment such as:
• Electronic Tablet Counters
• Bottle Unscramblers
• Conveyors
• Tablet Elevators
• Bottle Handling Systems
• Labelling Systems
• Bespoke Automation Equipment
• Electrical wiring of machinery and control panels.
• Reading and interpreting electrical schematics, pneumatic diagrams and mechanical drawings.
• Carrying out electrical testing and verification of completed machinery.
• Identifying and recording drawing or design improvements during assembly.

Continuous Improvement

You’ll also have the opportunity to make a real contribution to how we develop our equipment and services by:

• Identifying ways to improve equipment reliability and serviceability.
• Sharing technical feedback with Engineering, Design and Production teams.
• Using your experience from customer sites to support product development.
• Contributing ideas that improve our machines, processes and customer experience.

What We’re Looking For Essential Skills & Experience

We’re looking for an engineer who can combine strong technical skills with a customer-focused approach.

GMP Recruitment Agency Limited are recruiting for this role on behalf of their client and are acting as an Employment Agency.