Job Description:

Mobile Officer Supervisor

Job Type: Full-time
Shift Pattern: Days, nights and weekends, including minimum 12-hour shifts

Job Introduction

We are seeking a professional and motivated Mobile Officer Supervisor to join our Operational Support team. The successful candidate will supervise and support mobile security officers across a range of client sites, ensuring operational requirements, client expectations and company standards are consistently met.

This is a progressive role within an expanding operation, supported by company vehicles, GPS tracking technology and a dedicated 24/7 communications hub.

Role Responsibilities

• Supervise and support Mobile Security Officers across designated client sites.
• Coordinate daily mobile operations, patrols, lock/unlock duties and scheduled site visits.
• Monitor officer attendance, punctuality, presentation, performance and compliance.
• Conduct scheduled and random site inspections to maintain operational standards.
• Act as an escalation point for alarm activations, security incidents and operational issues.
• Attend significant incidents and provide guidance and support to officers when required.
• Liaise with the 24/7 communications hub, management, clients and site representatives.
• Ensure officers follow client-specific instructions, company procedures and health and safety requirements.
• Review routine patrol and incident reports for accuracy, quality and timely completion.
• Assist with incident investigations, complaints, performance issues and breaches of procedure.
• Support the induction, training, mentoring and development of Mobile Security Officers.
• Identify operational, training and performance issues and escalate them appropriately.
• Monitor the condition and appropriate use of company vehicles, equipment, keys and operational resources.
• Maintain professional relationships with clients and act as an ambassador for the company.
• Promote high standards of customer service, communication, security awareness and professionalism.
• Ensure all duties are completed in accordance with company policies, procedures and relevant legislation.
• Provide operational cover and assistance where required, including nights, weekends and extended shifts.
• Carry out any other reasonable duties required by the Company.

Qualifications and Experience

• Valid SIA Licence, full UK driving licence and minimum 5-year checkable work history.
• Previous security experience, preferably within a mobile, response or supervisory environment, with strong communication, leadership, organisational, IT and problem-solving skills.

Benefits

• Workplace Pension Scheme, 20 days annual holiday entitlement increasing to 28 days including bank holidays, overtime opportunities, company vehicle for operational duties, 24/7 communications support and opportunities for career progression.