Job Description:

Motor Claims Administrator

Monday-Friday 9am-5pm (2 Saturdays p/m paid additionally)

£25,771 + Saturday work paid on top

Manchester (office based)

MPJ Recruitment are currently recruiting for a Motor Claims Administrator to join a rapidly growing business based in our clients Central Manchester office.

The Motor Claims Administrator is responsible for supporting the end-to-end processing of motor insurance claims, ensuring timely, accurate, and customer-focused service. This role plays a key part in the administration and coordination of claims, helping to maintain compliance, maximise conversion, and deliver high levels of customer satisfaction.

Responsibilities:

• Liaise with internal stakeholders and external panel members to ensure conversion opportunities are maximised.
• Accurately input and maintain claims data in internal systems.
• Monitor and update the progress of claims, ensuring all claims are progressed in accordance with internal processes.
• Challenge panel members where claims have not effectively been dealt with.
• Provide regular updates to stakeholders regarding the status of claims.
• Work collaboratively with panel members to resolve issues to ensure the smooth running of the file.
• Maintain up-to-date knowledge of motor insurance products, legal procedures, and claims regulations.
• Ensure claims are handled within agreed service level agreements (SLAs) and key performance indicators (KPIs).
• Provide administrative support to the claims team, including correspondence, reporting, and data entry.
• Provide reporting on panel performance to internal stakeholders as set out.
• Work closely with FNOL Management team to support team members following identified coaching needs when required to do so.
• Identify and feedback gaps and potential risks to the team.
• Ensures compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Any other duties required as part of the role

Benefits:

• 25 days holiday and bank holidays worked on rotation - if worked day back in lieu
• Additional day off for your birthday
• Day off on your child's first ever day at school
• Company pension
• Access to discounts for gym membership, shopping, holidays and national retailers
• Dress down Fridays
• Regular team building activities and social events

Interested in knowing more?

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