Job Description:

Company Objective

Our company goal is to triple the number of repeat customers over the next five years. While we already have many active customers, our focus is to increase how often they buy and how much they purchase.

The Driver plays a key role in achieving this by ensuring customers receive reliable, timely, and professional delivery services that strengthen customer relationships, support operational efficiency, and enhance the company’s reputation for outstanding service.

Purpose of the Distribution Team

The Distribution Team is responsible for ensuring the safe, accurate, and efficient delivery of products to customers while supporting branch operations and maintaining excellent customer service standards. The team plays a vital role in customer satisfaction, operational performance, and supporting sales growth.

Purpose of the Role

To provide efficient and professional delivery and operational support services that ensure customer orders are delivered accurately, safely, and on time while supporting branch operations and maintaining high standards of customer service.

The role also supports warehouse and trade counter activities to help ensure smooth day-to-day branch operations.

Key Responsibilities

• Deliver customer orders safely, accurately, and efficiently in line with company procedures and service standards.
• Carry out daily vehicle checks and report any defects or maintenance issues promptly.
• Maintain the cleanliness and condition of company vehicles.
• Load and unload vehicles safely and efficiently.
• Support picking, packing, and goods-in activities within the warehouse.
• Assist trade counter customers and provide excellent customer service where required.
• Work within agreed service level standards to ensure timely deliveries and customer satisfaction.
• Support stock control activities including continuous stock checks and participation in the annual stock take.
• Complete required day-to-day administration accurately and efficiently.
• Handle customer enquiries professionally and resolve issues or escalate concerns appropriately.
• Work proactively with internal teams and third-party distribution providers to ensure smooth order fulfilment and delivery operations.
• Maintain effective communication with customer service teams and branch management to support operational efficiency and customer satisfaction.
• Identify and communicate potential sales opportunities or customer enquiries to External Sales Engineers where appropriate.
• Provide operational support across the branch and trade counter during periods of absence or increased workload.
• Maintain company property and equipment to the required standards.
• Represent the company professionally at all times, maintaining appropriate standards of behaviour, appearance, and customer interaction.
• Support out-of-hours customer service requirements where necessary.
• Carry out any additional duties as requested by management.

As an employee, you have a legal duty to take reasonable care of yourself and others and to co-operate with management on all aspects of health and safety, as set out in the Employee Safety Handbook.

Ensure familiarisation with data protection procedures set down by the organisation as a result of the General Data Protection Regulation and understand that any breach could result in the organisation’s sensitive and confidential data being disclosed to competitors and other interested parties.

Core Values

All employees are expected to live and work by our core values, and we use these to guide behaviours and performance:

Committed – We take ownership and deliver on our promises.

United – We work as one team to achieve shared goals.

Engaged – We care about our customers, colleagues, and the business, showing energy and enthusiasm in everything we do.

Straightforward – We keep things simple, honest, and clear in the way we communicate and act.

Behaviours & Expectations

Committed:
Takes ownership of deliveries, operational tasks, and customer service responsibilities.

Maintains high standards of safety, accuracy, and reliability.

Demonstrates accountability and professionalism in all activities.

United:
Works collaboratively with branch teams, warehouse staff, and customer service colleagues.

Supports colleagues and contributes positively to branch operations.

Builds strong working relationships with customers and team members.

Engaged:
Delivers excellent customer service with a positive and proactive attitude.

Demonstrates enthusiasm and professionalism in customer interactions.

Supports operational improvements and contributes to team success.

Straightforward:
Communicates clearly and professionally with customers and colleagues.

Follows procedures accurately and consistently.

Escalates operational or customer issues appropriately and promptly.

Skills and Experience

Previous experience in a delivery driver, warehouse, or distribution role desirable.

Full UK driving licence required.

Good communication and customer service skills.

Ability to work effectively in a fast-paced operational environment.

Basic warehouse and stock handling experience desirable.

Good organisational skills and attention to detail.

Ability to work collaboratively as part of a team.

Product knowledge or willingness to learn company products and procedures.

ADR qualification desirable for transporting refrigerant or hazardous goods.

What Success Looks Like

• Deliveries are completed safely, accurately, and on time.
• Customers receive professional and reliable service that supports repeat business.
• Vehicle and company equipment are maintained to high standards.
• Warehouse and branch operations run efficiently and safely.
• Customer queries and operational issues are resolved promptly and professionally.
• Positive contribution to branch performance, operational efficiency, and company values.
• Strong teamwork and support provided across branch operations.