Job Description:

My client are a leading manufacturer of Audio Visual equipment with their HQ being based in Salford. They are a family owned business which has been running for over 40 years and are actively looking to add an Office Administration Assistant to their team.

Key Responsibilities Include:

Order Processing & Logistics Support

• Process customer purchase orders and create QuickBooks estimates.
• Assist with FedEx shipment creation, dispatch preparation, and ensuring all deliveries meet the daily 3:00 pm cut‑off.
• Convert estimates into invoices and send to customers once dispatch is confirmed.
• Support daily logistics tasks including preparing dispatch paperwork and updating internal systems.

Accounts & Finance Administration

• Process supplier invoices and utility bills, ensuring correct filing and entry into QuickBooks.
• Review employee expense claims and verify supporting receipts before submission.
• Maintain accurate financial records within QuickBooks.

Customer Service & Sales Support

• Respond to high‑volume customer and supplier enquiries via email and telephone.
• Provide sales support for product enquiries, order updates, and general customer questions.
• Assist with technical support intake and create Zammad helpdesk tickets when required.

Returns & Warranty Support

• Assist with the end‑to‑end RMA process, including documentation, communication, and coordination.
• Liaise between customers, technical support, sales, and accounts to ensure efficient resolution of warranty and returns cases.

Stock & Product Management

• Support creation and maintenance of product part codes in QuickBooks.
• Assist with part code amendments to ensure consistency across internal systems and order boards.

Reporting & Business Support

• Assist with weekly and monthly business statistics compilation.
• Support preparation of weekly reports for management.

Order Processing & Logistics

• Assist with creation of China purchase orders.
• Enter commercial invoices for imported stock into QuickBooks.
• Notify sales teams of stock availability, large orders, and inventory restrictions.

Customer Service & Sales Support

• Support new customer account setup, including Experian credit checks for credit account requests.

Stock & Inventory Support

• Process inventory documentation and assist with stock control activities.

HR & Staff Administration

• Monitor the Atlas system for holiday requests and absences.
• Record sickness and maintain attendance logs.
• Provide general employee administration support.

Office & Facilities

• Prepare meeting and visitor areas, ensuring reception and office spaces remain clean and presentable.
• Arrange refreshments and hospitality for visitors and meetings.

General Business Support

• Provide administrative support to senior management for ad hoc tasks.

If this role is of interest to you, please apply now!