Job Description:

Apply now to join our great team as an Office Administrator here at Care Outlook - You will be based in our Hounslow branch.

Care Outlook is one of the leading providers of homecare services that support vulnerable adults in maintaining independence and remaining in their own homes.

We are looking for a forward-thinking, approachable individual to join our friendly office team. The ideal candidate will provide daily support to ensure the branch remains compliant and that all queries are handled appropriately and in a timely manner, thereby preserving relationships with clients, staff and other healthcare professionals we work alongside.

Key responsibilities should include the following:

• Answering and making calls, handling client and staff enquiries and escalating to the correct manager when needed.
• Managing emails and basic office administration, including scanning and updating records.
• Using Microsoft 365 and our care planning/rostering systems daily.
• Supporting day to day branch compliance, including document checks and file maintenance.
• Supporting visit monitoring and raising any missed or late calls to management.
• Liaising with external professionals and services when required.
• Supporting new starter clear-to-work meetings (issuing phones, uniform/PPE, and collecting any outstanding documents)
• Assisting with recruitment and onboarding, including coordinating interviews, completing compliance file checks and audits, and supporting the end to end onboarding process.

As an Office Administrator, you will be offered the following:

• Salary £25,000
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

The Requirements:

• You must have the right to work in the UK. This role is subject to DBS check.
• Previous office administration experience is preferred
• Confident using Microsoft 365 (Outlook, Word and Excel) and able to learn new systems quickly
• Strong communication skills and able to handle a high volume of calls in a polite and professional manner
• Organised, accurate and able to work under pressure in a fast-paced environment
• Proactive, uses initiative and works well as part of a team