Job Description:

Operational Resilience Control Manager

London/Hybrid

6 month contract

Day rate from £500 via Umbrella Company DOE

Our commitment is to provide equal opportunity regardless of, for example, your gender, age, ethnicity, disability, sexual orientation or beliefs. We also engage with employers to develop programmes and pathways that embrace diverse talent and promote more inclusive employment worldwide through partnerships and other initiatives. We recognise and celebrate the value of difference and how it makes us faster, smarter and more innovative than our competition.

My client is one of the largest investment management companies in Japan, backed by a number of the leading financial institutions in Japan. They offer discretionary investment management, investment trusts and advisory services to a range of institutional investors, pension funds, government agencies and retail investors worldwide.

The Role



They are looking for an Operational Resilience Control Manager to support a strategic programme focused on enhancing Operational Resilience and Operational Risk capabilities across the EMEA Division.



Working within the EMEA Control Office, the successful candidate will act as a First Line of Defence control specialist, partnering closely with the Operational Resilience team to assess, challenge and strengthen the control environment supporting Important Business Services (IBS).







This role sits at the intersection of controls, operational resilience and business outcomes. The focus is not on framework design, but on ensuring existing controls, resilience capabilities, metrics and trigger mechanisms are appropriately designed, effectively operated and capable of supporting service continuity during severe but plausible disruption.

The position is being offered on an initial 6 month contract however there is the potential that this will be extended in line with the needs of the programme. In this position you will be working Monday to Friday, standard office hours with the occasional out of hours requirement in line with business needs, The position is being offered on a hybrid working basis being office based 3 days a week, 2 days working from home.

Key Responsibilities

• Support delivery of a strategic Operational Resilience enhancement programme across EMEA.
• Assess the effectiveness of controls supporting Important Business Services and critical business outcomes.
• Conduct current-state reviews of operational resilience control environments and identify gaps, weaknesses and enhancement opportunities.
• Perform control mapping across business processes, technology services, third-party dependencies and operational activities.
• Support the identification and assessment of critical service dependencies and resilience vulnerabilities.
• Work with Operational Resilience SMEs to challenge existing control frameworks through an operational resilience lens.
• Review resilience-related trigger metrics, KRIs, monitoring data and management information to assess whether disruption risks are appropriately identified and escalated.
• Support remediation planning and implementation activities arising from control reviews and gap assessments.
• Partner with Technology, Operations, Cyber Security, Business Continuity, Third Party Risk and Operational Risk teams.
• Prepare materials for governance forums and senior management reporting.
• Contribute to resilience mapping, control testing and programme milestone delivery.

Required Experience

• Extensive experience within a First Line Risk & Control, Business Control Office, Operational Risk or Operational Resilience environment within a banking or financial services organisation.
• Strong understanding of Operational Resilience regulatory requirements and industry best practice, including FCA and PRA Operational Resilience expectations.
• Demonstrable experience assessing the design and effectiveness of controls supporting Operational Resilience outcomes.
• Experience supporting Important Business Services (IBS) frameworks, resilience assessments or resilience governance activities.
• Strong understanding of service dependency mapping across people, process, technology, data and third parties.
• Experience conducting control reviews, gap assessments and remediation activities.
• Experience with operational risk and control frameworks including RCSA, risk assessments, issue management and control testing.
• Strong understanding of control lifecycle management, including control design, operation, monitoring and remediation.
• Experience working with Operations, Technology, Business Continuity, Cyber Security, Third Party Risk and Operational Risk stakeholders.
• Experience supporting regulatory change, remediation or enhancement programmes.
• Strong stakeholder management and communication skills, with the ability to challenge constructively and influence across the First and Second Lines of Defence.

Candidates must show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.