Job Description:

Operations Co-ordinator

Liverpool (Hybrid Working)
£30,000 + Bonus + Benefits

About the Role

An exciting opportunity has arisen for an experienced Operations Co-ordinator to join a growing and dynamic logistics business following a recent period of expansion.

This role sits within a busy operations and bookings team and will focus on managing import and export shipments across sea and road, ensuring the smooth movement of goods in line with current legislation and best practice.

It is a busy, hands-on position ideal for someone who thrives in a cooperative environment and enjoys problem-solving and prioritising workloads.

Key Responsibilities

• Manage import and export shipments from booking through to final delivery
• Coordinate transport across sea freight and road freight operations
• Liaise with customers, hauliers, shipping lines and international partners
• Handle shipping documentation and support customs-related processes
• Provide proactive updates to customers on shipment progress
• Resolve operational issues efficiently and prioritise urgent requirements
• Support account management and maintain strong client relationships

What We Are Looking For



Essential Experience

• Proven experience in import operations (sea and/or road freight)
• Good understanding of customs procedures and documentation
• Background in logistics, freight forwarding or supply chain operations
• Strong communication skills, particularly handling customer enquiries
• Confident using systems and technology within an operations environment

Desirable Experience

• Experience managing both import AND export

About You

• Highly organised and able to manage multiple tasks simultaneously
• Proactive and solutions-focused, with the ability to think on your feet
• Comfortable working in a fast-moving environment
• A relationship builder who contributes positively to a collaborative culture
• Adaptable, approachable, and confident in communication

Working Environment

You will be joining a busy, collaborative and supportive team environment, where individuals are encouraged to take ownership of their work while contributing to team success.

The role offers a degree of autonomy, alongside support from experienced colleagues and leadership.

Package & Benefits

• Salary starting at £30,000 (rising post-probation)
• Company performance bonus
• Hybrid working of typically 2 days within the office
• 25 days holiday plus bank holidays
• Private healthcare
• Travel support (parking or public transport contribution)
• Standard working hours: Monday to Friday, 8:30am - 5:00pm

Why Apply?

This is a fantastic opportunity to join a growing organisation within the global logistics sector, offering exposure to international operations, career progression and a supportive working environment.

If you are looking to build on your experience within imports and develop your career further in a forward-thinking logistics business, this role offers the perfect next step.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.