Job Description:

Operations Coordinator - Electronics

• Location: Redditch (On-site)
• Salary: £30,000 – £40,000 per annum
• Hours: Mon-Thu 08:00–16:30 | Fri 08:00–16:00

The Opportunity

Are you a conscientious professional who thrives in high-pressure, detail-oriented environments? A growing family-owned Electronics business in Redditch is seeking a dedicated Operations Coordinator to join their specialist team.

Reporting directly to the Managing Director, you will act as a vital link in daily operations. This role is designed for a "Specialist" profile—someone who takes pride in accuracy, follows structured directions precisely, and possesses the restless energy required to meet tight deadlines in a fast-paced setting.

Key Responsibilities

• Detailed Order Management: Accurately process customer orders and generate complex operational documentation with a high degree of compliance.
• Technical Support: Provide expert advice on product specifications and accessories, guiding clients through technical requirements with logic and precision.
• Operational Urgency: Maintain a strong sense of urgency to resolve logistical issues or missing parcels, ensuring smooth delivery cycles.
• Professional Communication: Manage customer inquiries and complaints using a balanced approach that is both sociable and task-focused.
• Project Coordination: Support the Managing Director with administrative and practical operational tasks, ensuring all company policies and directives are strictly met.

Behavioural Traits

To succeed in this role, you must demonstrate the specific characteristics identified for this position:

• Conscientious & Cooperative: You are naturally thorough, good with detail, and take your professional duties seriously.
• Driving Energy: You possess a restless, energetic work style and work best under the pressure of deadlines.
• High Compliance: You prefer working within established guidelines and following company rules and directions.
• Analytical Balance: You can build rapport with customers while maintaining a primary focus on technical expertise and quantifiable results.

Skills & Experience

• Proven experience in a role requiring high attention to detail and the ability to concentrate on precise tasks.
• Exceptional organisational skills with a history of following policy and directions precisely.
• Ability to manage multiple tasks and work effectively in a constantly changing environment.
• Experience in customer service or sales administration within a technical, product-based industry.
• Background in supporting an existing client base or responding to inbound inquiries.
• Ability to deal accurately with complex instructions and product specifications.

What’s on Offer

• Direct Mentorship: Work directly with the Managing Director in a supportive, close-knit environment.
• Stability: A long-term career path within a business that values consistent, reliable performance.
• Specialised Training: Full immersion into products and processes to support your professional growth as a specialist.

Ready to Apply? We’re reviewing CVs for this Operations Coordinator role right now—early applications are highly encouraged!