Job Description:

Salary: £30,000 – £40,000 per annum (DOE) Hours: Mon–Thu 08:00–16:30 | Fri 08:00–16:00

Are you a proactive professional who thrives in a "hands-on" environment? We are representing a thriving, family-owned business in Redditch, looking for an Operations Co-ordinator to become a cornerstone of their close-knit team.

This isn't just a desk job; it’s a role for someone who loves to wear multiple hats. Reporting directly to the Managing Director, you will gain unique exposure to the entire business lifecycle—from the first customer enquiry to final after-sales support. If you are looking for a long-term career where your hard work is noticed and rewarded with genuine progression, this is the place for you.

As the heartbeat of the daily operations, your responsibilities will include:

• Customer Excellence: Handling enquiries via phone and email, providing expert product advice, and guiding customers toward the best solutions.
• Order Management: Accurately processing orders, generating sales documentation, and preparing professional quotations.
• Logistics & Problem Solving: Liaising with couriers to ensure seamless deliveries and taking the lead on resolving any transit issues or lost parcels.
• Operational Support: Assisting the MD with wider administrative tasks and getting involved in the practical elements of the business to understand the "how" behind the "what."

We are looking for a "people person" with a sharp eye for detail. While full training is provided, the following will set you apart:

• Communication: You are professional, confident, and able to build rapport quickly.
• Efficiency: You can juggle multiple tasks without dropping the ball.
• Tech Savvy: Comfortable with office software and quick to learn new systems.
• The "Plus" Factor: (Desirable but not essential) Experience in electrical wholesale, technical product environments, or a genuine interest in electronics is highly desirable.

This business prides itself on its supportive culture. You aren't just a number here; you are a vital part of their growth strategy.

• Direct Mentorship: Work side-by-side with the MD to learn the ropes of business operations.
• Growth: Real opportunities to increase your responsibility as the company expands.
• Environment: A friendly, stable, and collaborative atmosphere that values flexibility.
• Training: Comprehensive product and process training from day one.

 Ready to Apply? We’re reviewing CVs for this Operations Coordinator role right now—early applications are highly encouraged!

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&#(phone number removed); About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. &#(phone number removed); Your next opportunity could be just a call or click away.