Job Description:

Operations Coordinator

Belfast City Council
£16.90 per hour

Flexible shifts including evenings, weekends, bank and public holidays
Enhanced Access NI clearance required

Help Keep Belfast Moving

Are you an organised, proactive leader who thrives in a fast-paced environment? Do you enjoy coordinating people, solving problems, and ensuring exceptional customer experiences?

Belfast City Council is looking for an Operations Coordinator to play a key role in the day-to-day management of one of its busy leisure facilities. This is an exciting opportunity to join a dedicated team where no two days are the same, helping to deliver safe, efficient and high-quality services for the local community.

If you're passionate about operational excellence, leading teams and making a real difference, we'd love to hear from you.

The Role

Working closely with the Operations Manager, you'll help ensure the smooth and efficient running of the facility by coordinating staff, overseeing daily operations and maintaining the highest standards of service delivery.

Your responsibilities will include:

• Planning and coordinating staff rotas to ensure the facility is fully resourced.
• Supervising and supporting operational teams, providing day-to-day leadership and guidance.
• Scheduling work programmes for front-of-house teams and contracted cleaning staff.
• Monitoring staffing levels and assisting with annual leave planning.
• Ensuring compliance with Normal Operating Procedures and Emergency Action Plans.
• Supporting the development and implementation of operational procedures and best working practices.
• Coordinating staff training and development programmes.
• Monitoring equipment, stock and facilities, arranging repairs and maintenance where required.
• Liaising with contractors, consultants and facility partners to minimise disruption and maintain excellent operational standards.
• Overseeing cleaning schedules and quality standards across the facility.
• Assisting with budget monitoring, reporting and performance management.
• Supporting the planning and delivery of events, bookings and operational activities.
• Promoting excellent customer service and ensuring a welcoming, safe environment for all visitors.
• Ensuring full compliance with Health & Safety legislation, safeguarding responsibilities and Council policies.

About You

We're looking for someone who is confident, organised and enjoys leading by example. You'll be a natural communicator who can build positive relationships with colleagues, contractors and customers while keeping operations running smoothly.

You'll ideally have:

• Experience coordinating teams within a busy operational environment.
• Strong organisational and planning skills.
• Experience supervising or managing staff.
• Excellent communication and interpersonal skills.
• The ability to prioritise workloads and solve problems effectively.
• A commitment to delivering outstanding customer service.
• Knowledge of Health & Safety procedures and operational compliance.
• Confidence working with a wide range of stakeholders and partners.

Why Join Belfast City Council?

This is more than an operations role-it's an opportunity to contribute to services that positively impact the local community every day.

In return, you'll benefit from:

• Competitive pay of £16.90 per hour
• A varied and rewarding role where every day is different
• The opportunity to develop your leadership and operational management skills
• Experience working within one of Northern Ireland's leading public sector organisations
• A supportive and collaborative team environment
• The chance to make a meaningful difference to the people of Belfast

Ready to Make an Impact?

If you're a motivated operations professional with excellent organisational skills and a passion for delivering high-quality public services, we want to hear from you.

Apply today and become part of the team helping Belfast City Council deliver outstanding facilities and exceptional experiences for the community.