Job Description:

About the Role

ApolloGrid provides home energy solutions to UK residential customers, including solar PV, battery storage and heat pumps. The MOS Operations Coordinator connects lead generation channels, part-time teams, energy advisers, installers and customers. You will coordinate day-to-day work from lead generation and home visits through to installation, project handover and customer follow-up. You will spot missing information, communication gaps and delays at each stage. Where needed, you will step in to coordinate, clarify who owns the task and what happens next, and follow up until the issue is resolved. Recent graduates are welcome to apply. ApolloGrid will provide training on the business and its operating procedures.

Key responsibilities

1. Lead generation channels and partnerships Identify and contact potential sources of customer leads and prospective partners. Compile quotations, service scopes and terms of collaboration, help put agreed arrangements in place and maintain day-to-day contact. 2. Part-time team operations and home visit coordination Help set up, recruit and train the part-time team that carries out home visits. Follow up on day-to-day work, record performance assessments against agreed standards, check payroll records and help improve team procedures. Assign home visits based on customer needs and energy adviser availability. Confirm appointments, track visit completion and feedback submissions, and promptly coordinate rescheduling, address omissions and resolve other issues. Help develop and implement a performance assessment and rating system for energy advisers. 3. Installer network development and maintenance Identify and contact solar PV, battery storage and heat pump installers based on the areas we serve and the needs of each project. Gather information about their qualifications, coverage, installation capacity, pricing and interest in working with ApolloGrid. Help assess and onboard prospective partners, build the installer network over time and keep partner records, availability and service performance up to date to support project scheduling. 4. Site surveys and handover documentation Complete training and work towards carrying out site surveys independently, collecting site information and preparing survey reports. Learn what documentation is required at each stage of a project. Collect, organise and prepare the final customer handover pack, follow up on missing documents and submit the pack to the relevant person for review. 5. Customer follow-up and issue resolution Contact customers after the energy adviser’s visit and again after installation to understand their experience, record questions and outstanding issues, coordinate responses and follow up on the outcome.

Expectations across all work

Check proactively that handovers are clear, each task has an owner and commitments are met on time. When communication breaks down, information is missing or work is delayed, fill the information gaps, coordinate arrangements and track the outcome. Keep accurate records. When management support is needed, explain the background, the actions already taken and any decisions still required.

Candidate requirements

• Communicate confidently in English and handle routine calls, emails and face-to-face conversations independently.

• Be proactive, reliable and organised, with the ability to manage several tasks and deadlines at once.

• Coordinate effectively, clarify issues patiently, help people work together and raise obstacles promptly.

• Be willing to learn and act on feedback as you build knowledge of the home energy business, site surveys and documentation requirements.

• Use Microsoft Office to organise documents, check data and maintain records.

• Be able to travel for work, visit customers and take part in site surveys as required.

• Have the legal right to work full-time in the UK. Experience in customer service, team coordination, operations or project support is an advantage.

The ability to communicate in Mandarin Chinese is also an advantage.

Training and development

ApolloGrid will provide training in business processes, team operations, site surveys and handover documentation. You will gradually take independent responsibility for entire stages of the work

MOS 运营专员
Member of Operations Team
ApolloGrid Limited｜Chessington
关于岗位
ApolloGrid 为英国住宅客户提供太阳能光伏、电池储能及热泵等家庭能源解决方案。
MOS 负责连接获客渠道、兼职团队、能源顾问、安装商和客户，推动从线索获取、上门服务到安装交付及回访的日常工作。
这个岗位需要主动发现各环节中的信息缺失、沟通不畅和进度延误，必要时补位协调，明确负责人和下一步，并持续跟进至事项解决。

欢迎应届毕业生，公司将提供业务和操作培训。
 

主要职责
1. 获客渠道搜集与合作
搜集并联系潜在获客渠道及合作伙伴，整理报价、服务范围和合作条件，跟进合作落实及日常沟通。
2. 兼职团队运营与上门协调
参与兼职上门团队的搭建、招募和培训，跟进日常工作，按既定标准记录考核结果、核对薪酬结算资料，并协助完善管理规则。
根据客户需求及能源顾问的时间分配上门任务，确认预约，跟进任务完成及反馈提交，及时协调改期、遗漏和其他异常。协同搭建及执行能源顾问考核评级体系。
3. 安装商网络拓展与维护
根据业务区域和项目需求，搜集并联系太阳能、储能及热泵安装商，了解其资质、服务区域、安装能力、报价和合作意向。协助完成合作评估与对接，逐步建立安装商网络，持续更新合作资料、可用档期及服务表现，支持项目安排。
4. 现场踏勘与交付资料
接受培训，逐步独立完成上门踏勘、现场信息采集及踏勘报告。
学习项目全流程所需文件，按要求收集、整理和制作最终交付给客户的文件包，跟进缺失资料，并提交相关负责人审核。
5. 客户回访与问题跟进在能源顾问上门后及安装完成后回访客户，了解服务体验，收集疑问及待解决事项，协调相关人员答复并跟进处理结果。贯穿所有工作流程的要求主动检查交接是否清楚、任务是否有人承接、约定是否按时落实。遇到沟通摩擦、信息缺项或延误时，
及时补充信息、协调安排并追踪结果。维护准确的工作记录；需要上级支持时，清楚说明问题背景、已采取的行动及待决事项。

任职要求
• 英语沟通顺畅，能够独立处理日常电话、邮件及面对面沟通。
• 主动、可靠、有条理，能够同时跟进多个事项及截止时间。
• 善于协调，能够耐心澄清问题，推动不同人员配合，遇到阻碍及时反馈。
• 愿意学习并落实反馈，逐步掌握能源业务、现场踏勘及文件要求。
• 能够使用 Office 办公工具整理资料、核对数据和维护记录。
• 能够根据业务安排外出、上门及参与现场踏勘。
• 具备在英国全职工作的合法资格。

客户服务、人员协调、运营或项目支持经历，以及中文沟通能力为加分项。