Job Description:

Operations Director

Lincoln
£70,000- £80,000 Plus Bonus

Our client, a reputable SME based in Lincoln, is the home of an industry-leading brand, supplying high-performance products into the construction, automotive and trade sectors.

Their products are trusted by major national retailers, alongside a rapidly growing customer base across the UK.

With ambitious plans to scale to a £50 million business within the next three years, this is a pivotal time to join the company and play a key role in shaping the future of the operation.

Due to continued growth, they are looking for an experienced and hands-on Operations Director to take ownership of the day-to-day operational performance of the business while helping build the systems, structure and processes needed for future growth.

This is a high-impact role within a fast-moving SME environment where sales and demand are growing rapidly, and the operational infrastructure now needs strengthening to support the next stage of the company's journey.

You will lead a team across warehouse, supply chain, operations and customer/client care functions, ensuring the business delivers efficiently, professionally and at scale.

Key Responsibilities

• Oversee the day-to-day operational running of the business
• Lead and develop a multi-functional team across warehouse, supply chain, operations and customer care
• Ensure customer orders are fulfilled accurately and on time, including both next-day dispatch products and bespoke assembled orders
• Improve operational planning, workflow and communication across departments
• Monitor stock flow, supplier performance and operational bottlenecks
• Introduce and improve systems, processes and KPIs to support growth and efficiency
• Work closely with the sales function to ensure operational capability aligns with business demand
• Manage operational priorities, resource planning and problem-solving in a fast-paced environment
• Drive continuous improvement across warehousing, logistics, fulfilment and customer service
• Support the business through a period of significant growth and operational transformation

Requirements

We are looking for an ambitious and commercially aware operations professional who combines strong leadership skills with a practical, hands-on approach.

• Previous experience in an Operations Director position or similar leadership role
• Strong background in warehouse and operational management
• Experience working within an SME environment
• Proven track record of supporting or leading business growth and operational scaling
• Ability to implement structure, process and operational improvements
• Strong organisational and planning skills
• Experience managing multiple moving parts within a supply chain or fulfilment operation
• Confident leadership and people management capability
• Excellent communication and problem-solving skills
• Ideally, exposure to both smaller businesses and larger structured organisations
• Experience within industrial products, distribution, engineering, manufacturing or technical products would be advantageous, but is not essential.

Benefits

Salary- £70,000- £80,000 basic
Profit related bonus

IND25