Job Description:

Market 36 are currently looking for an Operations & Logistics Administrator on behalf of their client based in Braintree, on a full-time and permanent basis.

Our client is seeking a highly organised Operations & Logistics Administrator to join their specialist contact lens manufacturing team. This role will be central to their daily operations, involving a mix of customer service, physical dispatch, and essential financial data entry. You will be responsible for ensuring orders move smoothly from the production sheet to the customer's door, while keeping our Sage records up to date.

Roles & Responsibilities:

• Monitor the Work-In-Progress (WIP) sheet to provide customers with accurate, real-time updates on their lens production via telephone and email
• Send formal order confirmations and respond promptly to general inquiries
• Act as a filter for technical questions, ensuring complex product queries are directed to the Account Manager
• Carefully pack lenses for shipment, ensuring products are matched correctly to prescriptions and order specifications.
• Arrange and oversee the daily shipping schedule, preparing all necessary labels and courier documentation
• Log and process any incoming returns, updating internal records to reflect returned stock or replacements
• Create and issue customer invoices through Sage upon order completion
• · Accurately input supplier purchase invoices into Sage to ensure all operational costs are recorded
• Perform monthly credit control tasks, including sending out customer statements and resolving queries regarding Purchase Order (PO) numbers
• Respond to operational emails from suppliers regarding deliveries and orders

Skills, Experience & Qualifications:

• At least 5 GCSEs (grade C/4 or above) or equivalent, including English and Maths
• Proven experience in a similar administrative or dispatch role, ideally within a manufacturing or distribution environment
• A self-starter who takes initiative, anticipates needs, and is keen to improve office processes
• Absolute precision is required when matching lenses to orders and inputting financial data
• Competency in Sage for invoicing and data entry is highly desirable, alongside general IT literacy
• A professional and helpful telephone manner is essential for managing customer relationships
• The ability to work to strict daily courier deadlines while maintaining accurate administrative records

Hours: Mon to Fri, 9am-5pm (37.5 hours per week). Office Based.

Salary: £25,000-£30,000 (DOE)

Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance & ITAD. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles.