Job Description:

Are you an organised administrator who enjoys keeping things running smoothly behind the scenes?

We're recruiting on behalf of a well-established food manufacturing business looking to add a Customer Operations & Logistics Administrator to its busy operations team. This is a varied position where you'll play a key role in supporting customer orders, coordinating logistics administration and ensuring accurate documentation throughout the order fulfilment process.

Working closely with Customer Operations, Logistics, Dispatch and Production, you'll be an important part of ensuring customers receive an excellent service from order through to delivery.

The Role

No two days are quite the same. Your responsibilities will include:

• Maintaining accurate customer records, order information and operational databases.
• Supporting the administration of outbound deliveries, including transport documentation, courier bookings and dispatch paperwork.
• Assisting with customer order processing, acknowledgements and order validation when required.
• Working alongside internal departments to ensure delivery documentation is completed accurately and on time.
• Producing and updating operational reports, trackers and performance information.
• Coordinating sample dispatches and ensuring supporting paperwork is completed correctly.
• Investigating delivery queries by gathering relevant information and supporting issue resolution.
• Monitoring recurring service or delivery issues and highlighting trends to management.
• Assisting with maintaining and updating operational procedures and administrative processes.
• Providing administrative support across the wider Customer Operations function during busy periods and holiday cover.
• Updating information within ERP, CRM or business systems to ensure data remains accurate.
• Offering reception and front-of-house support when required, including welcoming visitors, answering incoming calls and assisting with general office administration.

About You

We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering accurate, high-quality administrative support.

You'll ideally have:

• Previous experience in an administration, logistics, customer operations or customer service role.
• Excellent organisational skills with strong attention to detail.
• The ability to prioritise multiple tasks and meet deadlines.
• A confident and professional communication style.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Experience using ERP, MRP or Sage systems would be advantageous.
• Previous exposure to logistics administration, delivery documentation or order processing would be beneficial.
• Experience within food manufacturing, FMCG or a similar operational environment would be an advantage.

What's on Offer?

This is a fantastic opportunity to join a successful and growing food manufacturer where you'll become part of a supportive team in a varied role offering real day-to-day responsibility.

If you're someone who enjoys administration, thrives in a fast-moving environment and likes working with multiple teams to keep operations running efficiently, we'd love to hear from you.