Job Description:

Operations Manager – Commercial Cleaning

£44,000 + 10% commission + Vehicle + Laptop + Phone

Bristol (Surrounding areas)

WINNER are currently working with a family-owned, staff focused, eco-friendly cleaning company who, due to their continued success, are currently searching for an experienced and commercially minded Operations Manager to oversee a portfolio of commercial cleaning contracts valued at approximately £1.5 million annually.

This is not a purely supervisory role — we are looking for a genuine operational leader who can:

• manage multi-site cleaning operations,
• build strong client relationships,
• improve standards and staff performance,
• and actively identify opportunities to grow accounts.

The successful candidate will oversee multiple sites and cleaning teams, ensuring operational excellence, client retention, and profitable growth across the portfolio

• As an area manager, you’ll be working closely with the operations director/senior account managers to attend site visits and quality control audits.
• You’ll be responsible for face-to-face interactions with customers and staff.
• As an area manager, your role will be to build long lasting relationships with clients, ensuring customer satisfaction.
• You’ll perform staff inductions, looking after up to 90 mobile cleaners at peak.
• As an area manager, you will perform monthly site audits and report any poor quality of service.
• Overseeing KPI/Sla across the sites

Key Responsibilities

Operational Management

• Oversee the day-to-day management of a portfolio of commercial cleaning contracts
• Ensure all sites meet company and client standards
• Conduct regular audits, inspections, and performance reviews
• Manage staffing levels, rota planning, and operational coverage
• Support recruitment, onboarding, and training of cleaning operatives and supervisors
• Drive accountability and performance across all sites

Client Relationship Management

• Build and maintain strong relationships with clients
• Attend client meetings and handle escalations professionally
• Ensure high levels of customer satisfaction and contract retention
• Respond quickly and effectively to operational issues

Commercial & Financial Responsibility

• Manage labour and operational costs effectively
• Monitor site profitability and operational efficiency
• Identify additional service opportunities within existing accounts
• Generate upsales across the portfolio

Commission Structure

• Earn 10% commission on all successful upsales
• Opportunity to significantly increase earnings through account growth and service expansion

Portfolio Overview

The successful candidate will manage:

• A contract portfolio worth approximately £1.5 million annually
• Multiple commercial sites across the region
• Teams of cleaners, supervisors, and support staff
• High-profile client relationships and service delivery standards

What We’re Looking For

Essential Experience

• Previous experience managing multi-site cleaning or FM operations
• Strong leadership and people management skills
• Experience managing large cleaning teams and multiple contracts
• Excellent organisational and communication abilities
• Ability to work under pressure and solve problems proactively
• Full UK driving licence

Ideal Candidate

We are looking for someone who:

• Thinks like a manager, not just a supervisor
• Understands operational efficiency and labour control
• Can build strong long-term client relationships
• Is commercially aware and confident identifying growth opportunities
• Leads by example and drives high standards across teams

• Full and clean UK driving licence and be able to travel to sites
• Must live within commuting distance of the location as detailed
• Be of a smart and professional appearance.

Benefits: 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company