Job Description:

About i24 Group

Our client i24 Group operates a range of service businesses across the UK and overseas. Their Waltham Abbey branch provides mail handling, e-commerce returns processing, order fulfilment, and postal and packaging services.
i24 Group are looking for an organised, dependable and proactive Office Assistant to support the smooth day-to-day running of the branch.

About the Role

This is a primarily desk-based role combining administration, customer service and operational coordination.  You’ll respond to enquiries, complete client billing, maintain accurate records and help organise daily tasks. Working closely with the branch team and UK Operations Manager, you’ll help ensure customers receive a reliable, professional service.

The role would suit someone who enjoys variety, is confident using online systems and takes pride in keeping things organised.

Key Responsibilities

• Complete daily administration and maintain accurate client records.
• Respond to customer and business enquiries by telephone, email and in person.
• Process client billing accurately.
• Support administrative tasks relating to mail handling, product returns and order fulfilment.
• Communicate with colleagues to ensure tasks are completed promptly and correctly.
• Follow company procedures and support compliance requirements.
• Resolve routine queries and escalate issues when needed.
• Work closely with the UK Operations Manager to support the branch.
• Act as a branch key holder.

What i24 Group is Looking For

• Experience in administration, customer service or a similar role.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Clear, professional written and verbal communication.
• Confidence using computers and learning online systems.
• A reliable, proactive approach and a positive attitude.
• The ability to work independently and alongside colleagues.

Experience in mail handling, fulfilment or e-commerce would be helpful, but full training will be provided.

What is being Offered

• £13 per hour.
• 2 hours per day, Monday to Friday – no weekends.
• A permanent, part-time position.
• Training and ongoing support.
• A friendly working environment.
• A varied administrative role within a growing international business.

To Apply

Please attach your CV and a brief introduction explaining your relevant experience and availability.