Job Description:

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator FTC 9 Months.

Be part of the movement - and play your part.   

About the role  

In this role, you’ll play a key part in delivering excellent customer service while supporting smooth check-in, ticketing, and vessel operations. You’ll work with different systems, communicate with both customers and authorities, and assist with passenger loading and disembarkation. This position is based on a variable shift pattern of 8 hours, working any 5 days out of 7.

Please note - this role will be a Fixed Term Contract for 9 months

You will be responsible for

• Using Seabook and Phoenix systems to manage passenger check-ins.

• Sharing service updates with customers as directed by the Duty Manager or Supervisor.

• Checking hazardous materials in Hazcheck to ensure safe handling procedures are followed.

• Liaising with relevant authorities to maintain compliance with safety regulations.

• Assisting with passenger embarkation and disembarkation, including support for those with reduced mobility (using hand-held UHF radios as required).

About you 

Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.   

Working at DFDS  

Join the movement and grow with us.  

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Life assurance cover

• Contributory company pension scheme

• Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

• Full employee assistance programme including:

• Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

• Huge range of retail discounts from high street and online retailers

• Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

• Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We

will also offer training courses that can support you in your role, if needed.   

Are we a match? Then what are you waiting for? Apply Now.   

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.   

We look forward to hearing from you.