Job Description:

Porter / Concierge (Residential) Location: London, Bayswater (W2) Hours: Mon-Fri 09h00-17h00 (Permanent) Salary: £28k per annum   We are seeking an exceptional Porter / Concierge to provide resident services at Porchester Terrace, a premium residential development in London W2.     The Role:   As the primary on-site point of contact during working hours, you will manage a versatile mix of front-of-house service and operational oversight. Your responsibilities will include:

• Resident Hospitality: Providing a visible, welcoming presence, assisting residents within communal areas, handling routine enquiries, and managing visitor access.
• Parcel Management: Securing and organizing incoming deliveries, notifying residents, and distributing parcels directly to apartment doors.
• Building Security & Safety: Conducting regular internal and external patrols, checking access control systems, monitoring CCTV, and keeping fire exit routes completely clear.
• Estate Presentation: Carrying out light housekeeping to keep the lobby and entrance areas pristine, monitoring external cleaning contractors, and managing the rotation of refuse/recycling bins for local authority collection.
• Maintenance & Contractors: Conducting visual checks of communal plant machinery, logging maintenance defects for the Managing Agents, and supervising visiting contractors.
• Site Administration: Managing the key register, updating daily incident logs, and working closely with the Managing Agents to ensure smooth operations.

  What We Are Looking For:

• Smart, professional, and courteous, with excellent written and verbal communication skills.
• Must have porter/concierge experience in a luxury residential block, boutique hotel, or a premium front-of-house environment.
• A friendly, polite and a positive can do attitude.
• Very strong customer service skills. Responsible, organised and extremely reliable.

    Contact: Bryn Cadfan-lewis (url removed) | (phone number removed) | (url removed)   WHY USE BLOCK RECRUIT? Our Current Stats: 96% of respondents rated our service as excellent. 92% of respondents rated the level of briefing given about the company & opportunity as excellent. 92% of respondents rated us as excellent against other agencies they have used in the past. 91% of respondents rated our speed of response as excellent. 94% of respondents rated our service levels during the recruitment process as excellent. 100% of respondents said they would recommend Block Recruit to friends or colleagues in the future.   Award winner of News of the Blocks “2019 Recruitment Company of The Year” for having strong Values and Ethics which shape the way we work.