Job Description:

Project Officer

Permanent 

Based in Feltham

40 hour week – Mon - Friday 

£32,000 - £36,000 depending on experience

About Lampton Services

Lampton Services are an awarding winning business, providing a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. 

Why join Lampton Services?

• NJC Employer - Annual pay reviews and increases 
• 23 days holiday allowance, plus bank holidays - an additional day per year for each completed years’ service, up to five years
• Free gym membership
• Enhanced Maternity and Paternity leave and Pension Scheme  
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

About the Job

As a Project Officer, you will provide a high quality, customer and quality focused service through assisting Project Supervisors across Building services department to ensure annual planned projects of capital and cyclical are completed on behalf of the London Borough of Hounslow and Lampton Homes

You will manage small scale construction projects from inception through to completion along with associated budgets on projects such small refurbishment projects, you will assist in planning, designing and scheduling kitchen and bathroom refurbishments, ensure accuracy of manufactures drawings and materials require.  

You will have the confidence to build programmes of work for capital projects, having the ability to assist in the contractor tendering process and assisting with budget forecasting and monthly reporting.

Key Responsibilities include:

• Effectively work with other members of the Projects Team and external supply chain partners, to ensure scopes of work and estimates are available to be submitted in support of the Lampton Services budget approval process.
• Ensure all projects are undertaken in accordance with Lampton Services, cost, time, quality expectations and seek to ensure performance which consistently meets Lampton Services’ requirements.
• Assist with planning, coordinating and managing all works with due regard to Lampton Services’ contractual obligations and administer such work in a spirit of mutual co-operation and trust.
• Ensure major projects and work programmes are well planned, and performance targets are known before the start of each project to enable measurement of contractor performance.
• Work with external supply chain partners to ensure scopes of work and estimates are available to be submitted in support of the Lampton Services budget approval process.
• Attend and assist with contractor progress meetings and record where necessary.

• To ensure that effective customer engagement is conducted for all workstreams and to work alongside the Project Supervisors to ensure clear and accurate information is given first time to the customer. 
• High level of stakeholder engagement and regular liaison with service provider and user groups, keeping record of issues identified and resolved; complete regular reviews of procedural documentation at set intervals and ad hoc.
• Assist in the review and amendment of Lampton Services planned work specifications to seek to continually improve efficiency and value and to enable the re-procurement of planned and cyclical maintenance services as may be reasonably required. 
• Ensure accurate and timely completion of all paperwork/electronic updates including timesheets within agreed timescales.
• Engage with residents on design, quality, while managing customer expectations. Using feedback to ensure continual improvement and high levels of customer satisfaction.
• To display a high level of customer care when dealing with enquiries from tenants and leaseholders and contribute positively towards a high-quality customer focused service. 
• To always ensure the safety of oneself and others by working within Health and Safety policy and procedures associated with repair and planned works.
• Ensure all works are undertaken to accord with Lampton Services statutory obligations including, but not limited to, the CDM Regulations 2015.
• Cultivate good inter-departmental working relationships to ensure smooth customer experience and take ownership of situations as they arise. Seeking and identifying improvements and efficiencies within the role, mitigating any delays or frustrations that Lampton Services’ customers and stakeholders may face
• These duties and responsibilities should be regarded as neither exclusive nor exhaustive as the post holder may be required to undertake other reasonably determined duties and responsibilities within the company, commensurate with the grading of the post, without changing the general character of the post.
• Able to drive and hold a full driving licence.
• Ensure you remain up to date with all relevant compliance and mandatory training that will enable you to fulfil the requirements of your role.
• Pool vehicles made available for site vistis

Education & Qualifications desirable:

• Numerate with good communication skills and ability to provide high quality reports on a weekly, monthly and quarterly basis. (E)
• A working knowledge of MS office and an aptitude for other specialist software packages as required by the association is essential. (E)
• To demonstrate excellent customer care skills and show an understanding of and commitment to equality and diversity, in all aspects of the role. (E)
• Ability to work with guidance from others as well as through their own initiative. (E)
• Committed to work in a positive manner with both internal and external stakeholders. (E)
• Ability to always represent the Lampton Services in a professional manner. (E)
• Ability to affective achieve value for money through tendering of works and through the appointment of relative contractors (E)
• Provide a review of specifications and implement changes to works streams where service is failing (D)

• Educated to ONC/BTec Level (in construction). (E)

Previous Experience and Skills Required:

• Ideally with construction knowledge and sound knowledge of residential maintenance and refurbishment. (E)
• Knowledge and understanding of health and safety issues affecting residential properties preferred (e.g. asbestos) and understanding of construction health and safety legislation (including CDM 2015) is essential. (E)
• Experience of working alongside contractors for the successful delivery of planned works (D)
• Provide effective communication to ensure all affected parties are inform of the scope of works required (D)

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.