Job Description:

We are recruiting on behalf of an established housing and property management organisation for an experienced Property Services Team Leader to lead a team of four Property Administrators overseeing approximately 1,800 properties based in Ilford, Essex.

This is a hands-on leadership role suited to a confident property professional with social housing experience, strong people-management skills and the ability to resolve complex issues and drive performance.
Key Responsibilities

• Lead and support four Property Administrators across a portfolio of c.1,800 properties.
• Monitor workloads, KPIs, outstanding actions and escalations.
• Resolve complex landlord, tenant and property matters.
• Manage complaints, disputes and escalated cases.
• Coach, develop and performance-manage team members, including PIPs where required.
• Chair weekly team meetings and report performance to senior management.
• Liaise with landlords, tenants, local authorities, contractors and internal teams.
• Oversee repairs, quotations, cost recovery and compliance.
• Identify service improvements and ensure consistent processes across the department.

The successful Property Services Team Leader will have:

• Essential: Proven social housing experience.
• 3–5 years' residential/property management experience, including 2+ years in a supervisory or team leadership role.
• Experience managing a team, including appraisals and formal performance management.
• Experience overseeing a substantial property portfolio and multiple caseloads.
• Strong experience handling landlord/tenant disputes and formal complaints.
• Knowledge of property maintenance, landlord and tenant legislation and housing regulation.
• Experience with Guaranteed Rent, private sector leasing or residential lettings.
• Excellent organisation, communication and problem-solving skills.
• Confidence managing competing priorities and challenging performance or delays.

Desirable: ARLA Propertymark, ILM/CMI qualification, relevant degree, supported or temporary accommodation experience.

Why Apply?

• £35,000 – £40,000 per annum
• Permanent, full-time office based
• Monday–Friday, 5 days per week office-based
• 20 days' annual leave + bank holidays
• Enhanced annual leave with service
• Birthday leave
• 4% employer pension
• Private healthcare and EAP after probation
• Supportive working environment and career development

If you're an experienced social housing/property management professional ready to take the next step into a hands-on leadership role, apply now or contact Olivia at (url removed)