Job Description:

Receptionist

Contract: Government
Location: Milton Keynes, MK19 7BH
Hours of work: 12 hours per week, Tuesday – Thursday, 14:00 – 18:30
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a professional and welcoming Receptionist to support a government contract based in central London.

Job Overview

This role is responsible for acting as the primary interface between internal operations and clients, ensuring a seamless, efficient, and professional reception experience at all times. The Receptionist will provide a warm and positive first impression for all visitors, reflecting both the client’s environment and organisational service standards.

As part of the facilities team, the postholder will support the smooth running of front-of-house operations within a government building. The role requires strong customer service skills, attention to detail, and the ability to remain calm, organised, and proactive in a fast‑paced and security‑focused setting.

Key Responsibilities

• Deliver a consistent, professional, and welcoming experience for all staff, visitors, VIPs, and contractors.
• Manage visitor check-in processes, including ID verification, pass issuing, and accurate record‑keeping in line with government security procedures.
• Provide clear directions, guidance, and general support to employees, visitors, and contractors.
• Maintain a high‑quality reception environment through professional greetings, clear communication, and organised processes.
• Ensure visitors are briefed on relevant security protocols, including escort requirements and access limitations.
• Follow and support emergency procedures, including fire evacuation, bomb threat response, and first‑aid escalation.
• Prepare meeting rooms, including layout setup, cleanliness checks, AV validation, and refreshments where required.
• Identify and report maintenance or service issues promptly while supporting a clean and well‑presented front‑of‑house area.

Person Specification

• Previous front‑of‑house experience within a corporate reception environment.
• Experience handling calls, switchboards, or busy reception lines.
• Competent in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work effectively in a fast‑paced environment with changing priorities.
• Strong communication skills with the ability to engage confidently with colleagues and clients at all levels.
• Organised, proactive, and detail‑focused approach to work.
• Flexible and adaptable in meeting service requirements.
• Commitment to delivering a high‑quality, customer‑focused service in all interactions.